IVR Engineer

Key ResponsibilitiesRequirements Gathering & DocumentationElicit and document business and functional requirements from stakeholders, clients, and end users.Translate business needs into detailed IVR design specifications and call flow documentation.Maintain and update requirement traceability matrices throughout the project lifecycle.IVR Design &...

Job DescriptionCreation of functional requirements based on business/client/end user needsExperience in technical writingExperience working on large/complex projectsAbility to communicate with engineers on requirements and expected outcomesFamiliarity with voice components and/or contact center practices/proceduresIVR knowledge of call flows, automation,...

Creation of functional requirements based on business/client/end user needsExperience in technical writingExperience working on large/complex projectsAbility to communicate with engineers on requirements and expected outcomesFamiliarity with voice components and/or contact center practices/proceduresIVR knowledge of call flows, automation, self serviceIVR,...

Amazon connect Engineer• Primary skills:Technology->Communication->IVR,CCT,Technology->Functional Testing->IVR Testing,Technology->Infrastructure-Contact Center->ContactCenter model,Technology->Infrastructure-Contact Center->IVR Concepts • Ability to work with clients to identify business challenges and contribute to client deliverables by refining,...

Key Responsibilities:A day in the life of an InfoscionAs part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deploymentYou will explore the alternatives to the recommended solutions...

ADP is hiring Gen Cloud Tester (Sr. Member Technical)We are seeking a skilled Cloud Testing Engineer to design, implement, and maintain cloud-based testing frameworks and strategies. The ideal candidate will act as a team member responsible for the success of the HROs Omni Channel communications program (Genesys Voice, Chat channels, IVR, Co-Browse, and...

2+ yrs hands on experience in Avaya Orchestration designer.hands on experience Java, spring framework, spring boot, Microservices.Spring Boot: Create RESTful APIs and microservices using Spring BootMicroservices Architecture: Designed and implemented microservices-based solutions

ADP is hiring Gen Cloud Tester (Sr. Member Technical)We are seeking a skilled Cloud Testing Engineer to design, implement, and maintain cloud-based testing frameworks and strategies. The ideal candidate will act as a team member responsible for the success of the HRO's Omni Channel communications program (Genesys Voice, Chat channels, IVR, Co-Browse, and...

NICE CXone EngineerRequired Qualifications:Minimum 3 years of experience with NICE CXone and Studio. Proven ability to build and maintain complex call flows using Studio. Strong understanding of NICE CXone architecture and modules. Experience implementing NICE CXone across multiple business units or departments. Familiarity with CXone APIs, integrations,...

About the RoleWe are looking for an experienced engineer to design, build, and maintain scalable, high-performance real-time communication systems. You will own the signaling, media handling, and session control layers that power global voice services. This role is highly technical and requires deep expertise in VoIP protocols and platforms.What Youll...