IVR Engineer

Role: Genesys DeveloperNo. of Openings : 4Location: Pune/ Hyderabad (Onsite)We are looking for an experienced IVR Genesys Developer with a strong background in Conversational AI and Chatbot development, particularly for voice-based solutions. The ideal candidate will design, develop, and enhance IVR applications using Genesys technologies while integrating...

Key ResponsibilitiesRequirements Gathering & DocumentationElicit and document business and functional requirements from stakeholders, clients, and end users.Translate business needs into detailed IVR design specifications and call flow documentation.Maintain and update requirement traceability matrices throughout the project lifecycle.IVR Design &...

Job DescriptionCreation of functional requirements based on business/client/end user needsExperience in technical writingExperience working on large/complex projectsAbility to communicate with engineers on requirements and expected outcomesFamiliarity with voice components and/or contact center practices/proceduresIVR knowledge of call flows, automation,...

Description Creation of functional requirements based on business/client/end user needs· Experience in technical writing· Experience working on large/complex projects· Ability to communicate with engineers on requirements and expected outcomes· Familiarity with voice components and/or contact center practices/procedures· IVR knowledge of call flows,...

Educational RequirementsBachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Master Of Comp. Applications,Master Of Technology,Master Of Engineering,Bachelor Of Science,Master Of ScienceService LineEngineering ServicesResponsibilitiesA day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be...

Key Responsibilities:A day in the life of an InfoscionAs part of the Infosys consulting team your primary role would be to actively aid the consulting team in different phases of the project including problem definition effort estimation diagnosis solution generation and design and deploymentYou will explore the alternatives to the recommended solutions...

Data Engineer - Azure Data lake, AI/ML, Speech analyticvs, NLU tuning, dataverse, Azyre Open AI, AWS sagemakerr, LLM

DescriptionData  Engineer -   Azure Data lake, AI/ML, Speech analyticvs, NLU tuning, dataverse, Azyre Open AI, AWS sagemakerr, LLM

NICE CXone EngineerRequired Qualifications:Minimum 3 years of experience with NICE CXone and Studio. Proven ability to build and maintain complex call flows using Studio. Strong understanding of NICE CXone architecture and modules. Experience implementing NICE CXone across multiple business units or departments. Familiarity with CXone APIs, integrations,...

About the RoleWe are looking for an experienced engineer to design, build, and maintain scalable, high-performance real-time communication systems. You will own the signaling, media handling, and session control layers that power global voice services. This role is highly technical and requires deep expertise in VoIP protocols and platforms.What Youll...