NICE Engineer

1 day ago

Pune, Maharashtra, India Zensar Full time ₹ 15,00,000 - ₹ 25,00,000 per year

NICE CXone Engineer

Required Qualifications:

  • Minimum 3 years of experience with NICE CXone and Studio.
  • Proven ability to build and maintain complex call flows using Studio.
  • Strong understanding of NICE CXone architecture and modules.
  • Experience implementing NICE CXone across multiple business units or departments.
  • Familiarity with CXone APIs, integrations, and custom development.
  • Excellent analytical and problem-solving skills.
  • Strong communication and collaboration abilities.

Key Responsibilities:

  • Studio Expertise:
  • Design and implement advanced call flows using NICE Studio, including custom logic and Studio actions.
  • Develop tailored solutions to meet complex business requirements using Studio's full capabilities.
  • Platform Implementation & Optimization:
  • Execute configuration and deployment of NICE CXone features across multiple business units.
  • Evaluate and implement new NICE capabilities to improve customer experience and operational efficiency.
  • Ensure platform scalability, reliability, and alignment with business goals.
  • Cross-Business Support:
  • Understand and adapt NICE CXone configurations for diverse business needs and operational models.
  • Collaborate with internal stakeholders to translate business requirements into technical solutions.
  • System Management:
  • Maintain and optimize NICE CXone components including ACD, IVR, routing, and integrations.
  • Monitor system performance and proactively identify areas for improvement.

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