AI Research Engineer

At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what's the role all about?

The Prompt Engineer optimizes prompts to generative AI models across NiCE's Illuminate applications. As part of the Illuminate Research team, the Prompt Engineer works with several groups in the business to help our applications deliver the highest quality customer experience.

The Prompt Engineer partners with global development teams to help diagnose and resolve prompt-based issues. This includes helping to define and execute tests for LLM-based systems that are difficult to evaluate with traditional test automation tools. The Prompt Engineer also helps educate the development teams on advances in prompt engineering and helps update production prompts to evolving industry best practices.

How will you make an impact?

Regularly review production metrics and specific problem cases to find opportunities for improvement.

Help diagnose and resolve issues with production prompts in English.

Refine prompts to generative AI systems to achieve customer goals.

Collect and present quantitative analysis on solution success.

Work with application developers to implement new production monitoring tools and metrics.

Work with architects and Product Managers to implement prompts to support new features.

Meet regularly with teams working in United States Mountain and Pacific time zones (UTC-7:00 and UTC-8:00).

Review new prompts and prompt changes with Machine Learning Engineers.

Consult with Machine Learning Engineers for more challenging problems.

Stay informed about new advances in prompt engineering.

Have you got what it takes?

Fluent in written and spoken English.

BS in technology-related field such as computer science, business intelligence/analytics, or finance.

2-4 years' work experience in a technology-related industry or position.

Familiarity with best practices in prompt engineering, to include differences in prompts between major LLM vendors.

Ability to develop and maintain good working relationships with cross-functional teams.

Ability to clearly communicate and present to internal and external stakeholders.

Experience with Python and at least one web app framework for prototyping, e.g., Streamlit or Flask.

You will have an advantage if you also have

Basic AWS resource management, including microservice deployment.

Containerization via Docker.

Experience with both standard and AI-based testing frameworks such as PyTest and DeepEval.

Exposure to generative AI application frameworks like LangChain, LlamaIndex, and griptape

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr

Enjoy NiCE-FLEX

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 8429
Reporting into: Tech Manager
Role Type: Individual Contributor

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.