Amazon Connect Engineer

5 days ago

Pune, Maharashtra, India Infosys Full time ₹ 4,50,000 - ₹ 7,50,000 per year

Educational RequirementsBachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Master Of Comp. Applications,Master Of Technology,Master Of Engineering,Bachelor Of Science,Master Of ScienceService LineEngineering ServicesResponsibilitiesA day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etcand build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirementsYou will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customersIf you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for youAdditional Responsibilities:Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skillsalong with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledgeTechnical and Professional Requirements:Primary skills:Technology->Communication->IVR,CCT,Technology->Functional Testing->IVR Testing,Technology->Infrastructure-Contact Center->ContactCenter model,Technology->Infrastructure-Contact Center->IVR ConceptsPreferred Skills:Technology->Infrastructure-Contact Center->ContactCenter modelTechnology->Infrastructure-Contact Center->IVR ConceptsTechnology->Functional Testing->IVR TestingTechnology->Communication->IVR/CCT

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