IVR Testing

2 weeks ago


Pune, Maharashtra, India SigniTeq Full time

IVR Test Engineer

Location: Pune, Hyderabad

  • Overall 4-6 yr experience
  • Past experience of IVR testing is required
  • Cyara automation tool experience will as added advantage
  • 4-6+ years of experience of IVR testing.
  • Must have knowledge in manual testing & Strong knowledge of software QA methodologies, tools and processes in writing clear, concise and precise test cases and executing them.
  • Document test cases
  • Perform and document risk analysis.
  • Record test progress and results.
  • Create test plans.
  • Discover bugs within software
  • Identify and track bugs throughout testing
  • Identify any potential problems that users might encounter
  • Research and analyse product features being tested.
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Access and analyse requirements using IVR callflow diagrams.
  • Should have experience in IVR testing and banking domain knowledge.
  • Experience on HP QC test management tool.
  • End To End IVR testing experience will be beneficial from call dialing in IVR till call transfer to an agent.
  • Added advantage if candidate has worked on Cyara tool used for IVR testing.
  • Added advantage if candidate have experience in testing Voice Biometrics and Speech / Conversational IVR's.
  • Basics about Agent Toolbar Testing
  • IVR test estimation.
  • IVR report testing.
  • High level understanding of Genesys platform.
  • Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods.The location of the role is within HSBC Technology India (HSDI) Pune.

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