Senior Contact Center Solutions Expert

Job Overview :Zensar is seeking a seasoned Voice and Contact Center Engineer with deep expertise in Cisco Webex Contact Center Enterprise (WxCCE) and Visual IVR platforms. In this role, you will design, develop, and support IVR solutions for Service Desk, BPO, and Service Operations environments. Experience with Cisco Voice Portal (CVP) and integration with...

Overall Objectives of Job•    Good technical and analytical skills and experience working in Contact Centre support •    Good knowledge on testing support, doing SAT, tracking defects•    Good communication skill along with Email, handling customer queries•    Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace,...

Overall Objectives of Job•    Good technical and analytical skills and experience working in Contact Centre support •    Good knowledge on testing support, doing SAT, tracking defects•    Good communication skill along with Email, handling customer queries•    Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace,...

As a Day-to-Day Operations Manager, you will be responsible for overseeing the daily activities of our contact center teams. Your primary goal will be to ensure that all operations run smoothly and efficiently, with a focus on quality and customer satisfaction.You will analyze production data to identify areas for improvement and develop strategies to...

Research Analyst:The Expert Point is a technology driven Global Expert Network firm that brings actionable insights from the best minds in the industry. We provide the best expertise to our clients by connecting them to relevant subject matter experts on their consulting projectsResponsibilities:- The position requires understanding the value chain,...

Job Manage the end-to-end employee life cycle (Hire to Retire) in alignment with local and regional HR policies and procedures.- Handle a variety of HR operational processes with accuracy and timeliness, ensuring compliance with regional guidelines.- Demonstrate solid understanding and execution of HR processes and standard operating procedures (SOPs).-...

Company Description Metro Global Solution Center MGSC is internal solution partner for METRO a EUR29 8 Billion international wholesaler with operations in 31 countries through 661 stores a team of 93 000 people globally Metro operates in a further 10 countries with its Food Service Distribution FSD business and it is thus active in a total of 34...

Workforce Management ExpertThe Senior Workforce Management Consultant plays a pivotal role in delivering superior workforce solutions to clients. This position requires expertise in workforce management software, superior communication and presentation skills, and the ability to manage complex environments and client relationships.Design comprehensive...

About the Role :We are seeking a highly experienced Senior NetSuite Functional Consultant with deep expertise in NetSuite Advanced Manufacturing and WMS modules.The ideal candidate will lead end-to-end NetSuite implementations, optimizations, and support engagements for clients in manufacturing and distribution verticals.Key Responsibilities :- Lead...

DESCRIPTIONGPP Database Link https cummins365 sharepoint com sites CS38534 Job Summary This position provides routine support to customers including end-users distributors and or dealers seeking information through various mediums under limited supervisionKey Responsibilities Document customer inquiry information within appropriate Cummins systems...