
Contact Center Business Operations_792
2 weeks ago
Overall Objectives of Job
• Good technical and analytical skills and experience working in Contact Centre support
• Good knowledge on testing support, doing SAT, tracking defects
• Good communication skill along with Email, handling customer queries
• Good understanding of tools like SNOW, JIRA, Confluence, Zephyr, Dynatrace, Github, collaboration tools etc.
• Knowledge on operational incidents, Problem, SLA , IMACs
• Co ordination with suppliers for Changes, Incidents and demands
• Familiar with Voice network technologies, like PSTN, IP phones, softphone
• Support patch management systems provided by suppliers to update applications automatically
• Understand of LAN, WAN and applications infrastructure
Actively manage the internal communications of the program including communication mailers, project support. Actively drive and follow up on tasks resulting from various workshops and technical meetings.
Prepare monthly reports, schedule required meetings and circulate the minutes.
Duties and Responsibilities
Primary responsibility to support Contact Center Operation
Infrastructure Cloud Operations best practices and support
Infrastructure Network optimization and support
Qualification, Experience, Technical and Functional Skills
• Graduate BE, BTECH, BSc.
• Experience in tools like JIRA, SNOW
• Understand the SaaS solution
• Experience in comparable role
Key Competencies
• Understanding of SaaS solution
• Understand IT Network environments
• Experience in Contact Center
• Understanding of various tools like JIRA, SNO
Having a basic understanding or exposure to AI tools would be a plus.Familiarity with basic AI tools is considered an advantage.Basic knowledge or experience with AI tools will be beneficial.Exposure to AI tools, even at a basic level, is a value-add.A fundamental grasp of AI tools will be an added benefit.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.
-
Unified Contact Center Expert
2 weeks ago
Pune, Maharashtra, India beBeeEngineering Full time US$ 1,60,000 - US$ 2,00,000Job Title: Unified Contact Center EngineerAbout the Role:We are seeking an experienced Unified Contact Center Engineer to design, implement, and maintain scalable and high-performing contact center solutions.The ideal candidate will have a strong background in Cisco UCCE and CVP architectures, with experience in integrating third-party applications and...
-
Contact Center Analyst
3 weeks ago
Pune, Maharashtra, India Cummins Full timeDESCRIPTIONGPP Database Link https cummins365 sharepoint com sites CS38534 Job Summary Provides data and analysis of Customer Support activities performance and issues for Customer Support Supervisors and Managers Key Responsibilities As a member of the Contact Center team provides data and analysis of activities performance and issues for...
-
Contact Center Solutions Expert
2 weeks ago
Pune, Maharashtra, India beBeeContactCenter Full time ₹ 18,00,000 - ₹ 25,00,000Job OverviewAs a Contact Center Engineer, you will be responsible for designing, implementing, and maintaining contact center solutions. The ideal candidate has extensive experience with Genesys solutions and a strong understanding of contact center operations.Key Responsibilities:Design and Engineering Functions:Work with suppliers to establish and document...
-
Urgent Contact Center Agent
3 weeks ago
Pune, Maharashtra, India Cummins Full timeDESCRIPTIONGPP Database Link https cummins365 sharepoint com sites CS38534 Job Summary Provides data and analysis of Customer Support activities performance and issues for Customer Support Supervisors and Managers Key Responsibilities As a member of the Contact Center team provides data and analysis of activities performance and issues for...
-
Amazon Connect Contact Center Associate Engineer
3 weeks ago
Pune, Maharashtra, India IOWeb3 Technologies Full timeRole Amazon Connect Contact Center Associate/EngineerOnsite Pan India Locations.IOWeb3 Technologies.Immediate Joiners IOWeb3 Technologies :IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge digital solutions.With expertise in product engineering, UI/UX design,...
-
Metro Global Solution Center
2 weeks ago
Pune, Maharashtra, India METRO Business Solution Center Full timeJob role: Team lead - Accounts payableMetro Global Solution Center (MGSC) is internal solution partner for METRO, a 30.5 Billion international wholesaler with operations in 32 countries through 625 stores & a team of 91,000 people globally. Metro operates in a further 10 countries with its Food Service Distribution (FSD) business and it is thus active in a...
-
Call Center Leadership Position
2 weeks ago
Pune, Maharashtra, India beBeeLeadership Full time ₹ 5,00,000 - ₹ 8,00,000Job Title: Call Center Operations SupervisorJob Description:This position is responsible for monitoring and executing day-to-day operations of the contact center teams. The role analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement.The supervisor will be responsible for meeting business Key...
-
Contact Center Operations
2 weeks ago
Pune, Maharashtra, India Incontact Full timeJob Description- nput leads responses, notes, and disposition statuses into the assigned incoming lead pro les.- Utilize systems to gather and con rm information prompted by incoming SMS/email.- Provide exceptional customer service, and written communication skills while working independently with discipline and motivation to succeed in a virtual...
-
Center Manager
1 week ago
Pune, Maharashtra, India White Force Full timeJob description SILICA (a division of Edit Systems Pvt Ltd) is a leading instituteproviding guidance and coaching for design entrance exams likeNID, IIT-CEED, NIFT, NATA / JEE (B.Arch) for admissions to designprograms. Over the last 18+ years, 18,000+ SILICA students havegot admission in top Design, Fashion, Architecture & Art colleges inIndia and Abroad....
-
Contact Center Representative
2 weeks ago
Pune, Maharashtra, India Cummins Full time US$ 80,000 - US$ 1,20,000 per yearKey Responsibilities:Document customer inquiry information within appropriate Cummins systems. Provide prompt assistance to customers through various media. Multi-Skill/Multi-channel support (Chat/Email/Phone) Resolve non-routine customer issues through an understanding of Cummins processes, systems, and practices. Escalate complex issues providing...