Call Center Leadership Position

9 hours ago

Pune, Maharashtra, India beBeeLeadership Full time ₹ 5,00,000 - ₹ 8,00,000

Job Title: Call Center Operations Supervisor

Job Description:

This position is responsible for monitoring and executing day-to-day operations of the contact center teams. The role analyzes production, quality, and cost information to identify challenges and provide recommendations for improvement.

  • The supervisor will be responsible for meeting business Key Performance Indicators (KPIs) and goals.
  • This position manages Customer Contact Records (CCRs) on call quality to ensure customer interactions are complete, accurate, and professional.

The supervisor develops action plans and works side-by-side with team members who need assistance. This position handles escalated customer calls/emails to ease customer concerns and improve customer satisfaction and perception.

This position supervises operations to ensure proper customer experience, first contact resolution, accuracy, and quality levels are met.

Required Skills and Qualifications:
  • Bachelors Degree in any stream
  • Proficient in MS Office Tools
  • Minimum 1 year experience in managing international call centers
  • Minimum 1 year experience in team handling
Benefits:
  • Ready to work in India night shifts
  • Flexible with shifts and days
  • Need to work from office

This is a permanent position.

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