Amazon Connect Contact Center Associate Engineer

About the Role : We are actively seeking talented Amazon Connect Contact Center Associates/Engineers at various experience levels for one of our esteemed multinational clients.- Amazon Connect Tech Lead with 5-7 years experience.- Experience with Amazon Connect (Contact flows, queues, routing profile).- Integration experience with Salesforce (Service Cloud...

Amazon Connect DeveloperWe are seeking a talented Amazon Connect Contact Center Associate/Engineer to join our team at various experience levels.Key Responsibilities:Lead the end-to-end implementation and configuration of Amazon Connect.Develop and maintain contact center setup using CI/CD pipelines or Terraform.Design and implement routing profiles, queues,...

Experience Cloud-Based Contact Center Solutions EngineerWe are seeking an experienced contact center solutions engineer to lead end-to-end implementation and configuration of cloud-based contact center solutions.Design, build, and optimize cloud-based contact center solutions using Amazon Connect and AWS services.Lead implementation and configuration of...

Key ActivitiesSupport Team Management:o Lead daily activities for UCCE Central Controllers, Peripheral Gateways, CVP servers, Finesse, CUIC , voice gateways and associated infrastructureo Coordinate with L1/NOC teams to validate SLAs, escalations, and shift handovers Incident & Problem Resolution:o Address all incidents; perform root-cause analysis and...

At Amazon we strive to be Earth s most customer-centric company where people can find and discover anything they want to buy online We hire the world s brightest minds offering them an environment in which they can relentlessly improve the experience for customers Innovation and creativity are built into the DNA of the company and are encouraged at all...

Job SummaryWe are seeking an experienced Voice and Contact Center Engineer to design, develop, and support IVR solutions for Service Desk, BPO, and Service Operations environments.In this role, you will leverage expertise in Cisco Webex Contact Center Enterprise (WxCCE) and Visual IVR platforms to deliver customized call flow designs that meet business...

Amazon Financials Foundation Services (AFFS), a division within Amazon's eCommerce Services Organization (eCS) is leading innovation in business systems integration and defining the future of financial accounting at Amazon scale. Our systems are advancing one of the world's most scalable, reliable, and secure e-commerce ecosystem and responsible for...

DESCRIPTIONAt Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are...

DESCRIPTIONAt Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe re...

Amazon Financials Foundation Services (AFFS), a division within Amazon's eCommerce Services Organization (eCS) is leading innovation in business systems integration and defining the future of financial accounting at Amazon scale. Our systems are advancing one of the world's most scalable, reliable, and secure e-commerce ecosystem and responsible for...