
Amazon Connect Contact Center Associate Engineer
3 weeks ago
Role Amazon Connect Contact Center Associate/Engineer
Onsite Pan India Locations.
IOWeb3 Technologies.
Immediate Joiners IOWeb3 Technologies :
IOWeb3 Technologies is a leading software development company dedicated to crafting exceptional customer experiences and delivering cutting-edge digital solutions.
With expertise in product engineering, UI/UX design, cloud solutions, and software innovation, we partner with global enterprises to deliver reliable, high-quality the Role :We are hiring Amazon Connect Contact Center Associates/Engineers (various experience levels) for one of our esteemed multinational clients.
If you are passionate about building and optimizing cloud-based contact center solutions and want to make an impact, this is your Requirements :
- 5 to 7 years of experience in Amazon Connect (contact flows, queues, routing profiles).
- Integration with Salesforce Service Cloud Voice.- Hands-on with AWS services: Lambda (Java/Python), Lex, Kinesis, S3, DynamoDB, CloudWatch, IAM.
- Strong skills in JavaScript/Node.js.
- Knowledge of telephony concepts (SIP, DID, ACD, IVR, CTI).
- Experience with CI/CD pipelines, DevOps, Terraform, CloudFormation.
- Solid knowledge of REST APIs, integration frameworks, contact center KPIs & analytics dashboards.
- Experience in Agile/Scrum environments.
- AWS Certified Solutions Architect or Amazon Connect certification :
- Lead end-to-end implementation & configuration of Amazon Connect.
- Automate deployments of contact center setups using CI/CD pipelines or Terraform.
- Build, configure, and optimize customer interaction flows.
- Collaborate with cross-functional teams to deliver high-impact Join Us ?- Work with global enterprises on impactful cloud transformation projects.
- Collaborative, innovation-driven culture.
- Opportunity to be at the forefront of customer experience technology. (ref:hirist.tech)
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