Amazon Connect SME
2 weeks ago
Job Description Experience Required: Minimum 3 years of hands-on experience in cloud-based contact center platforms like Amazon Connect, Genesys Cloud, Twilio Flex, Avaya Cloud, etc. with expertise in designing, implementing, and supporting enterprise-grade contact center solutions. Role Description: Candidate should be leading solutioning, consulting and will play a crucial role in client demos, new deal support, and advanced feature enablement across Amazon Connect or other equivalent platforms. Resource should be able to go beyond Day 2 operations, working closely with clients and sales teams to design scalable solutions, propose platform enhancements, and showcase new capabilities (AI/ML, integrations, automation). Key Responsibilities: - - Design and architect scalable contact center solutions on Amazon Connect or similar platforms. - Propose enhancements and innovations such as AI-driven interactions, conversational AI, multimodal channels, and advanced reporting. - Partner with sales teams for client discussions, workshops, proposals, and RFPs. - Build and deliver proof-of-concepts (POCs) and live demos highlighting contact center capabilities (AI/ML, Lex/Polly or equivalents, third-party integrations). - Design and implement contact flows, queues, routing profiles, chatbots, and dashboards. - Integrate with enterprise directories (AD DS, Azure Entra ID, Okta), CRMs (Dynamics, Salesforce), ITSM tools (ServiceNow, others). - Provide input for Day 2 managed services model (team structure, billing mechanisms, optimization strategies). - Implement conversational flows (Amazon Lex or similar NLP engines). - Leverage multi-language text-to-speech (TTS) tools like Amazon Polly or platform equivalents. - Enable multimodal channels: voice, chat, SMS, WhatsApp, web, mobile apps. - Design custom reporting (CDR, wallboards, customer journey analytics). - Implement post-call surveys, callbacks, compliance workflows (PINs, T&C playback). - Drive best practices for governance, scalability, and cost optimization. Required Skills & Expertise: - Strong background in cloud contact center platforms (Amazon Connect or similar). - Hands-on experience with integrations (AWS Lambda/APIs, CRMs, ITSMs, SSO providers like Okta/AD). - Knowledge of call center processes: IVR, routing, workforce optimization, reporting. - Familiarity with AI/ML features (NLP, chatbots, automation). Certifications (Preferred but not mandatory): - AWS Certified Solutions Architect (Associate/Professional) OR equivalent cloud certification. - AWS Machine Learning / AI Specialty or other NLP/AI-related certifications. - Platform certifications (Amazon Connect, Genesys Cloud CX, Twilio Flex, etc.) are a plus.
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Amazon Connect
6 days ago
India Virtusa Full timeJob Description Key Responsibilities Develop and maintain contact center solutions using Amazon Connect including contact flows IVR systems and integrations Collaborate with architects tech leads and business teams to understand requirements and deliver scalable solutions Implement AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch to support...
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Amazon Connect Developer
1 week ago
India People Prime Worldwide Full timeJob Description – Amazon Connect Developer Role Title: Amazon Connect Developer Experience: 4–8 years Role Overview We are seeking an experienced Amazon Connect Developer to design, configure, and enhance cloud-based contact center solutions leveraging Amazon Connect, AWS Services, and Salesforce (Service Cloud / Salesforce Voice). The ideal candidate...
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Amazon Connect Developer
1 week ago
India People Prime Worldwide Full timeJob Description – Amazon Connect DeveloperRole Title: Amazon Connect DeveloperExperience: 4–8 yearsRole OverviewWe are seeking an experienced Amazon Connect Developer to design, configure, and enhance cloud-based contact center solutions leveraging Amazon Connect, AWS Services, and Salesforce (Service Cloud / Salesforce Voice).The ideal candidate will...
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Amazon Connect Developer
3 weeks ago
Bengaluru, India Mphasis Full timeJob Description Location Hyderabad/Bengaluru Experience 5+ Years JD Omni Routing/IVR JD for Amazon Connect Developer with LEX, AWS Lambda, Routing Schema, Bedrock & LLM Primary Responsibilities and Skills In-depth knowledge and Strong hands on exp on AWS Lambda - Python/Java/Node.js Experience with Amazon Connect SDK Amazon Connect's Precision routing schema...
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Amazon Connect Developer
1 week ago
India People Prime Worldwide Full timeAbout company:They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.·...
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Amazon Connect Developer
2 weeks ago
Pune, Maharashtra, India Capgemini Engineering Full time ₹ 12,00,000 - ₹ 36,00,000 per yearChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and...
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Amazon Connect
1 week ago
Pune, Maharashtra, India, Maharashtra HCLTech Full timeNetwork Voice - Amazon ConnectPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsRequirement Details:Position Overview (Job Summary):The Amazon Connect Architect is responsible for designing and implementing scalable, secure, and integrated cloud contact center solutions using Amazon Connect and the AWS ecosystem. The role...
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Amazon Connect
4 weeks ago
Pune, India HCLTech Full timeNetwork Voice - Amazon ConnectPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsRequirement Details:Position Overview (Job Summary):The Amazon Connect Architect is responsible for designing and implementing scalable, secure, and integrated cloud contact center solutions using Amazon Connect and the AWS ecosystem. The role...
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Amazon Connect
4 weeks ago
Pune, India HCLTech Full timeNetwork Voice - Amazon ConnectPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsRequirement Details:Position Overview (Job Summary):The Amazon Connect Architect is responsible for designing and implementing scalable, secure, and integrated cloud contact center solutions using Amazon Connect and the AWS ecosystem. The role...
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Amazon Connect
4 weeks ago
Pune, India HCLTech Full timeNetwork Voice - Amazon ConnectPrimary Location: Noida / Chennai / Bengaluru / Hyderabad / PuneExperience: 14+ yearsRequirement Details:Position Overview (Job Summary):The Amazon Connect Architect is responsible for designing and implementing scalable, secure, and integrated cloud contact center solutions using Amazon Connect and the AWS ecosystem. The role...
