Tester

Job Title: Tester
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager.

Hybrid Working

BUK & BX - All locations

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?
- Delivers effective Test management within contact centre Technology programmes, identifying appropriate timelines, financial and resource requirements/implications and fit with other activities, including business as usual
- Support and drive the technology roadmap strategy for AWS services
- Define Test Strategies and manage overall test governance and reporting
- Working with the developer community to support Test Driven Development (TDD) and Behaviour Driven Development (BDD), define appropriate test phasing and coverage and automation scripting.
- Support feature backlog refinement process with business analysis (BA) and Product Owner / stakeholders in defining detailed ‘testable’ requirements through user story refinement / acceptance criteria for creation of Acceptance Test scenarios (Features / MVP) through AGILE delivery
- Manage overall end-to-end testing delivery and test governance / MI across
- Responsible for resource management activities within the programme/ projects and ensure effective utilization
- Responsible for extending the governance support for all the testing phases of the projects like CIT/System testing/UAT/OAT etc as appropriate
- Evidence test execution and defects to support the S05 Barclays Agile Change Lifecycle (BACL) Governance or Lean Control tool (LCT)

What we’re looking for:

- Knowledge and experience of Test Management and overall testing lifecycle
- Defining test strategies
- Industry best practice for testing knowledge
- Team management and Recruitment support as required
- Testing experience would be an advantage
- Knowledge and understanding of change methodologies such as AGILE
- Experience of change management in a contact centre environment.
- End-to-end test management, from testing scripts, designing and execution
- Knowledge and experience of testing lifecycle particularly User Acceptance Testing (UAT) and Business Live Proving (BLP) from a Customer experience perspective

Skills that will help you in the role:

- Complex Contact centre test experience (Desktop, Speech IVR, Softphone, Routing, Chat, Core Platforms,)
- Knowledge and understanding of change methodologies such as AGILE
- Automation Testing and tools experience
- Experience of change management tools such as JIRA, Rally (Agile Central), Confluence.
- Understanding of Contact Centre practises and operations within Financial Services
- Experience of System, System Integration and QA / User Acceptance Testing
- Experience of Agile delivery
- Experience in testing governance & defect management

Where will you be working?
Pune

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use