IVR Testing

2 weeks ago

Pune, Maharashtra, India HSBC Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Job descriptionIn this role, you will:
  • Work as part of Global IVR Test Engineering team for IVR Testing.
  • Align to business partner's goals for the Technology / Domain / Project and deliver goals as per agreed schedules & specifications.
  • Provide technical inputs to assist TL / APM to create project Plans & schedules, effort estimates, requirement gathering & analysis, risk analysis.
  • Timely and appropriate escalations, only where necessary, appropriate measures are taken to improve and sustain high quality and prevent recurrence.
  • Understand & analyses changes in technology & process across the Group / regions that would impact development & support of builds & tools.
  • Buddy/mentor for a new recruit / TSE and SE in technical areas
  • Ensure the project delivery does not suffer while replacing a resource
  • Handle technical escalations for team
  • Conduct relevant training sessions to develop skills of team members that would benefit in their day to day job / increase all round awareness of various technologies, standards & processes in project. Training sessions to be conducted with appropriate training material & hands on labs.
  • Suggest & implement best-in-class industry practices in the projects, as applicable.
Requirements
  • 8 years of experience of IVR testing using Cyara.
  • Must have knowledge in manual testing & Strong knowledge of software QA methodologies, tools and processes in writing clear, concise and precise test cases and executing them.
  • Document test cases
  • Record test progress and results.
  • Create test plans.
  • Identify and track bugs throughout testing
  • Identify any potential problems that users might encounter
  • Research and analyse product features being tested.
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Access and analyse requirements using IVR callflow diagrams.
  • Should have experience of IVR testing and banking domain knowledge.
  • Should have hands on experience of Natural Language Call Starring testing (NLCE) / voice Bio testing
  • Experience on HP QC test management tool.
  • End To End IVR testing experience will be beneficial from call dialing in IVR till call transfer to an agent.
  • Added advantage if candidate have experience in testing Voice Biometrics and Speech / Conversational IVR's.
  • Basics about Agent Toolbar Testing
  • IVR test estimation.
  • IVR report testing.
  • High level understanding of Genesys platform.
  • Knowledge of Cyara tool for test automation, Hammer tool for performance testing
  • Should have prior experience of managing / working with global team
  • Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods.
  • Must able to lead / guide junior resources working on multiple projects
  • Able to lead multiple IVR projects simultaneously

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