Genesys Cloud Test Engineer

2 days ago

Pune Maharashtra India, Maharashtra ADP Full time

ADP is hiring Gen Cloud Tester (Sr. Member Technical)


We are seeking a skilled Cloud Testing Engineer to design, implement, and maintain cloud-based testing frameworks and strategies. The ideal candidate will act as a team member responsible for the success of the HRO’s Omni Channel communications program (Genesys Voice, Chat channels, IVR, Co-Browse, and Salesforce HCM integration).


Required Skills


  • Bachelor’s / Engineering Degree in Computer Science or Information Technology.
  • 4-6 years of experience in software testing, including designing and implementing test frameworks for scalable applications.
  • Hands-on experience with cloud platforms (AWS, Azure, GCP), test automation tools (Selenium, Playwright, Cypress, or similar) and scripting (Python/Java).
  • Experience with APIs, Web Services, RESTful integrations, and middleware
  • Good Experience in containerization (Docker, Kubernetes) and serverless testing approaches.
  • Good understanding of CI/CD tools (Jenkins, GitLab CI, GitHub Actions, Azure DevOps).
  • Experience with performance testing tools (JMeter, Gatling, Locust).
  • Excellent problem-solving and communication skills.
  • Cloud platform certifications (AWS Certified DevOps Engineer, Azure Test Engineer, etc.) are a plus.
  • Familiarity with AI/ML-driven test automation is a plus.
  • Good to have Jira/Confluence knowledge.


Roles & Responsibilities


  • Participate in planning meetings and ensure quality at all levels of SDLC
  • Understanding the architecture and design decisions, defining and implementing new tests, evaluating the end-user experience, and asserting the overall quality of the feature.
  • Design and execute functional, performance, and security tests in cloud environments.
  • Set up and maintain scalable, on-demand test environments using AWS, Azure, GCP, or other cloud platforms.
  • Develop automated test scripts leveraging AI/ML and modern automation tools.
  • Integrate testing processes into CI/CD pipelines for continuous validation of builds.
  • Conduct cross-browser, mobile, and compatibility testing using cloud-based platforms (e.g., Browser Stack, Sauce Labs).
  • Monitor, analyze, and report test results to ensure high-quality software delivery.
  • Verify that implemented solutions meet functional, technical, and business requirements while adhering to quality standards.
  • Maintain and support communication networks while implementing new and innovative technologies.
  • Provide day-to-day support, proactive maintenance, and troubleshooting for complex IVR system issues.
  • Perform root-cause analysis for recurring or critical system issues.
  • Demonstrates strong problem-solving and project ownership,
  • Ability to work effectively in collaborative, agile project teams and communicate issues clearly to technical and business stakeholders

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