Voice User Interface Specialist

2 weeks ago

Pune, Maharashtra, India beBeeIvr Full time ₹ 15,00,000 - ₹ 20,00,000
IVR Tester Job Description

We are seeking an experienced IVR Tester with a proven track record in comprehensive testing to join our dynamic Quality Assurance team.

Main Responsibilities:
  • Comprehensive IVR Testing: Lead and execute manual IVR testing across the software development lifecycle, including functional, regression, integration, and user acceptance testing.
  • Test Case Development: Design, develop, and maintain detailed test cases, test scripts, and test data for complex IVR call flows, prompts, integrations, and self-service functionalities.
  • DTMF and Call Flow Validation: Validate DTMF inputs and outputs, ensuring accurate recognition, routing, and system responses.
  • Speech Technologies Testing: Test Speech Recognition accuracy and performance, including various accents and pronunciations. Validate Text-to-Speech pronunciation, voice quality, and intonation.
  • Integration Testing: Verify seamless integration with backend systems such as CRMs, databases, payment gateways, and external APIs.
  • Defect Management & Reporting: Analyze system logs, call traces, network packets, and performance metrics to identify root causes of defects.
Key Qualifications:
  • 4-6 years of hands-on experience in IVR testing.
  • Strong understanding of IVR call flows, prompts, and integrations.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work effectively in a team environment.

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