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Associate - Operations

2 weeks ago

Mumbai Maharashtra, India WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Role:

- Experience in refunds and knowledge of dispute handling
- Adherence to Company values
- Ability to work independently and multi-task with minimum supervision in a dynamic work Environment
- Fluent English (written and spoken)
- Ability to grasp concepts quickly and prioritize multiple tasks and responsibilities
- Problem solving ability
- Ability to meet deadlines, providing accurate and thorough results
- Strong attention to detail and accuracy
- Good time management and organization skills
- Ability to work under pressure and handle stress
- IATA/Diploma in Travel and Tourism (preferably)
- 2-4 years’ experience in Sales and refunds process
- Experience in airline/travel industry
**Qualifications**
Graduate