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Customer Support Associate

3 weeks ago

Gwalior, India Professional IT Sols Pvt. Ltd. Full time

**We are hiring Executive for our US based clients for the Customer Service profiles.** We are looking for experienced, mature and dependable resources with exposure to American culture and ethics. This position demands working permanently in Night Shifts. This is a long-term opportunity with a lot of learning and excellent compensation with multiple growth opportunities within the organization.

**Roles and Responsibilities**
- Providing back-office support to the offshore teams.
- Opening tickets for concerned stakeholders/manufacturers/distributors.
- Working experience in International BPO/BPM with an American Client preferred.
- Must be able to work permanently in Night Shifts.
- Should be able to Speak fluently in English and can understand American accent.
- Should be comfortable working on MS Excel and other office software.
- Should be able to take ownership of tasks assigned and can adhere to Systems and processes.
- Should have an analytical mind and can understand the task with mínimal help and KT.
- Should have Good interpersonal skills, including the ability to deal with people from a wide range of backgrounds, ages and temperament. Should be a self-starter and a Team player.

**Perks and Benefits**

We offer great benefit packages including Bonuses and health insurance contribution, 5 days working week, 22 Paid Holidays, Ongoing Training & Development, and an excellent company culture. We are waiting for energetic and courageous individuals to be a part of our family.

**Role**: Customer Success Associate
**ndustry Type**: BPO / Call Centre
**Department**: Customer Success,Service & Operations
**Employment Type**: Full Time, Permanent
**Role Category**:Customer Success

Education
**UG**:Graduation Not Required

Key Skills:
customer service, international voice, Fluent English, MS Excel, Ownership, CSR, International Call Center, Self Starter, night shifts, MS Office, US Process, Spoken English, Us Voice Process, Operations, Interpersonal Skills, International BPO, International Voice Process

**Job Types**: Full-time, Part-time, Regular / Permanent, Fresher
Part-time hours: 6 per week

**Salary**: ₹125,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Health insurance