Guest Services Associate

1 week ago


Gwalior, Madhya Pradesh, India Royal Orchid Hotels Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Company Description

Royal Orchid & Regenta Hotels is one of India's fastest-growing hotel brands, operating 5 and 4-star hotels for business and leisure travelers. With over 100 Hotels & Resorts in 65+ locations, the brand manages 5900+ rooms and several renowned restaurants. Royal Orchid & Regenta Hotels serve the luxury, upper mid-market, and budget hotel categories both in India and Abroad and are supported by more than 265,000 loyalty members. The company is publicly listed on the Bombay & National Stock Exchanges (BSE & NSE) and is governed by an independent board of eminent directors.

Role Description

This is a full-time on-site role for a Guest Services Associate located in Gwalior. The Guest Services Associate will be responsible for greeting and assisting guests, managing reservations, providing exceptional customer service, and ensuring a pleasant stay for all visitors. Tasks will include handling guest inquiries, resolving complaints efficiently, processing check-ins and check-outs, and maintaining up-to-date information on hotel services and promotions.

Qualifications

  • Guest Services and Guest Service skills
  • Customer Service and Communication skills
  • Experience in handling reservations is a plus
  • Excellent interpersonal skills and a friendly demeanor
  • Ability to work independently and as part of a team
  • Previous experience in the hospitality industry is preferred
  • Bachelor's degree or equivalent experience in Hospitality, Tourism, Management, or related field


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