Front Office Assistant

3 days ago

Gwalior, Madhya Pradesh, India Neoteric Group Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Description – Front Desk Executive (Hospitality)

Locations:

  • Garden City – Opp. VISM College, Gwalior
  • Nature Park – Behind New Collectorate Building, Gwalior
  • Regal Garden – New City Center, Sirol

Position Overview:

We are seeking a Front Desk Executive (Hospitality) to be the first point of contact for visitors at our Experience Galleries. The role involves welcoming guests with warmth, ensuring seamless hospitality, and creating a memorable first impression aligned with our brand values. Candidates from the hospitality sector are preferred for their customer service orientation, professionalism, and ability to handle guest experiences gracefully.

Key Responsibilities:

  • Greet and welcome guests at the Experience Gallery with courtesy and professionalism.
  • Manage guest check-ins/check-outs and maintain a record of walk-ins and appointments.
  • Coordinate hospitality arrangements – refreshments, seating, ambience, and overall guest comfort.
  • Assist guests in understanding the project showcase, direct them to sales representatives, and ensure smooth handovers.
  • Maintain lobby discipline, cleanliness, and a professional environment at all times.
  • Handle inbound calls, visitor queries, and scheduling of appointments when required.
  • Work closely with the Sales & CRM team to ensure superior customer experience.
  • Uphold brand standards of service, presentation, and guest relations.

Qualifications & Skills:

  • Graduate / Diploma in Hospitality Management, Hotel Management, or related field.
  • 2–4 years of prior experience in hospitality, front desk, or guest relations.
  • Excellent communication skills in English & Hindi.
  • Strong interpersonal and customer service orientation.
  • Well-groomed, polite, and presentable personality.
  • Ability to handle multiple guests and tasks simultaneously with patience and poise

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

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