Cse (Customer Support Executive)

6 days ago

Gwalior Railway Station Gwalior Madhya Pradesh, India Bannstudio Full time

**Job Title**: Customer Support Associate
**Location**: Gwalior Hybrid

**Job Type**: Full-time
**Working Hours**: 7:00 AM to 3:00 PM (Morning Shift)
**Department**: Customer Service

**About the Role**:
We are looking for a proactive and customer-oriented **Customer Support Associate** to join our team. You will be responsible for delivering excellent service to our customers during the morning shift, helping resolve queries efficiently and professionally across multiple support channels.

**Key Responsibilities**:

- Provide accurate and timely information, troubleshooting, and support.
- Handle customer complaints with empathy, offering appropriate solutions and ensuring follow-up.
- Record customer interactions and update CRM systems as required.
- Work closely with internal teams to resolve customer issues efficiently.
- Meet individual and team performance targets and service quality standards.
- Collect and share customer feedback to help improve services and processes.

**Requirements**:

- Bachelor's degree in any discipline (preferred but not mandatory).
- Prior experience in customer service or support is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Comfortable working in a structured shift from 7:00 AM to 3:00 PM.
- Familiarity with customer support tools like.

**What We Offer**:

- Fixed morning shift: 7:00 AM to 3:00 PM
- Competitive salary and performance-based bonuses
- Supportive team environment and career growth opportunities
- Paid training and development programs

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time

Schedule:

- Morning shift

Supplemental Pay:

- Overtime pay

Work Location: In person

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