Customer Support Associate

17 hours ago

Gwalior Madhya Pradesh, India Professional IT Solutios Pvt Ltd Full time

**We are hiring Executive for our US based clients for the Customer Service profiles.** We are looking for experienced, mature and dependable resources with exposure to American culture and ethics. This position demands working permanently in Night Shifts. This is a long-term opportunity with a lot of learning and excellent compensation with multiple growth opportunities within the organization.

**Roles and Responsibilities**
- Resolving customer queries over phone/chat/E-mails.
- Providing back-office support to the offshore teams.
- Opening tickets for concerned stakeholders/manufacturers/distributors.
- Working experience in International BPO/BPM with an American Client preferred.
- Must be able to work permanently in Night Shifts.
- Should be able to Speak fluently in English and can understand American accent.
- Should be comfortable working on MS Excel and other office software.
- Should be able to take ownership of tasks assigned and can adhere to Systems and processes.
- Should have an analytical mind and can understand the task with mínimal help and KT.
- Should have Good interpersonal skills, including the ability to deal with people from a wide range of backgrounds, ages and temperament. Should be a self-starter and a Team player.

**Perks and Benefits**

We offer great benefit packages including Bonuses and health insurance contribution, 5 days working week, 22 Paid Holidays, Ongoing Training & Development, and an excellent company culture. We are waiting for energetic and courageous individuals to be a part of our family.

**Job Types**: Full-time, Fresher

**Benefits**:

- Leave encashment

Schedule:

- Night shift

Supplemental Pay:

- Overtime pay
- Yearly bonus

Work Location: In person

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