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Franchise Coordinator

2 weeks ago

Santacruz Mumbai Maharashtra, India Lighthouse Learning Pvt Ltd Full time

**Role and responsibilities**

1. Handling Documentation Management by:

- Creating, Maintaining and tracking MOU’s, Agreements and other correspondence related to Franchisees.
- Reaching out to Pre & Post Sales Managers for Payments and Document Follow Ups.
- Maintaining records of all inward and outward documents.
- Managing marketing related activities and ensuring the business team adheres to processes.

2. Preparing top class MIS Reports by:

- Maintaining and updating the entire documentation life cycle (MOU’s & Agreements).
- Highlighting non -compliance cases for corrective actions.
- Tracking of marketing expense and informing respective Heads about the same.
- Following up for pending Franchisee payments or vendor payments with respective stakeholders.

3. Ensure complaint resolution and customer service by:

- Evaluating client’s problems to determine solutions most suitable/effective in meeting stated problems.
- Coordinating with Internal & External Stake holders for issue resolution.
- Conducting field visits to centers as and when required by business team.
- Following up on open tickets cases and driving it to closure.
- Updating CRM on a daily basis.

4. Handle Outbound and Service calls by reaching out to franchises and prospective B2C and B2B clients.

5. Prepare detailed reports by:

- Maintaining proper record of all interactions with clients and cases closed on a database.
- Maintaining a database of leads received.
- Maintaining a database of service calls made

6. Work on special projects assigned from time to time like conducting a franchise profiling of existing owners.

**Job Types**: Full-time, Fresher

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Santacruz, Mumbai, Maharashtra (required)

Ability to Relocate:

- Santacruz, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person