Onboarding & Customer Support Executive

2 days ago


Ahmedabad, India www.indiabizforsale.com Full time

As an Onboarding & Customer Support Executive, you will educate new customers about the platform, help solve technical problems, and ensure the smooth adoption of our product /services. Throughout the customer lifecycle, we aim to deliver a fantastic customer experience, and onboarding is the first step of that process.
- Own and manage customer relationships
- Help the customer define their needs and requirements
- Work with sales and support teams to ensure that each piece of the journey meets customer expectations.
- Engage on virtual and phone calls to ensure that customers are supported during the onboarding process.
- Create repeatable processes, resources, and frameworks to use when onboarding customers.
- Create initiatives that help to drive successful product implementation.

**Skill sets**
- Pleasant and straightforward phone and video manner.
- Excellent written communication.
- Organizational skills — you'll be working with many customers, and you'll need to have expertise in place to keep all of their needs organized.
- An understanding of market needs and current use cases of businesses using video.
- Highly self-motivated and driven

**Salary**: From ₹21,000.00 per month

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Experience**:

- Customer service: 2 years (preferred)



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