Customer Support Executive

1 day ago

Ahmedabad, Gujarat, India Azilen Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Purpose:

who will play a key role in delivering an exceptional support experience to our

clients. While the focus will be on customer interaction and issue resolution,

candidates with basic DevOps exposure will have an added edge in handling technical

escalations.

Key Responsibilities

  • Act as the first point of contact for customer inquiries via email, phone, and

chat.

  • Understand client issues and provide accurate, timely, and professional

resolutions.

  • Guide customers through product usage, onboarding, and troubleshooting.
  • Escalate complex cases to the technical/engineering team while maintaining

customer confidence.

  • Document issues, maintain support logs, and contribute to a knowledge

base/FAQ.

  • Collaborate with internal teams to ensure a seamless customer experience.
  • Follow up with customers to ensure satisfaction and issue closure.
  • (Optional for candidates with DevOps knowledge) Assist in checking system

alerts, basic log reviews, or monitoring dashboards when required.

Requirements

  • Bachelor's degree or equivalent in IT, Computer Science, or related field

preferred.

  • 1–2 years of customer support or technical support experience.
  • Excellent communication skills (English & Hindi; Gujarati is a plus).
  • Strong problem-solving ability and customer-first mindset.
  • Familiarity with CRM/ticketing tools (e.g., Zendesk, Freshdesk, Jira, or similar).
  • Basic understanding of software products and troubleshooting steps.
  • Nice to Have (DevOps Exposure):
  • Comfort with Linux/command line basics.
  • Awareness of cloud platforms (AWS, Azure, or GCP).
  • Familiarity with logs/monitoring tools.

  • Customer Support Executive

    3 weeks ago

    Ahmedabad, Gujarat, India Protouch Full time

    Company DescriptionProtouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...

  • Customer Support Executive

    3 weeks ago

    Ahmedabad, Gujarat, India Protouch Full time

    Company Description Protouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...

  • Customer Support Executive

    3 days ago

    Ahmedabad, Gujarat, India Protouch Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionProtouch provides simplified, handy, and fuss-free solutions to complex professional treatments. Protouch has launched India's first LED Hair Growth Therapy Comb along with ultra-concentrated Biotin & Collagen Hair Growth Drops. This duo offers a luxury hair treatment experience in the comfort of your own home. More information can be...

  • Customer Support Executive

    7 days ago

    Ahmedabad, Gujarat, India Travel O'Clock Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionWelcome to Travel O'Clock, your one-stop shop for comprehensive travel solutions. We provide corporate incentive tours (MICE), professional travel management, visa expertise, and customized leisure travel. Our services cater to corporate and individual clients, creating seamless, personalized travel experiences. Whether for business trips,...

  • Customer Support Executive

    5 days ago

    Ahmedabad, Gujarat, India Simply Vyapar Apps Private Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Customer Support Executive - AhmedabadSummary:We are seeking a dynamic and experienced Customer Support Executive to join our team in Ahmedabad. The ideal candidate will have 1-3 years of experience in a customer support role and will be responsible for providing exceptional customer service to our clients. This position requires excellent...

  • Customer Support Executive

    4 days ago

    Ahmedabad, Gujarat, India Crew 27 Marketing Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    We are looking for a dedicatedCustomer Support Executiveto join our team. If you enjoy helping people and want to be part of a fast-growing e-commerce brand, this is the perfect opportunity Location:On-site Type:Full-time Qualification:Bachelor's Degree (2022 / 2023 / 2024 / 2025) Salary:₹15,000 per month Work Days:Monday – FridayAs aCustomer Support...

  • Customer Support Executive

    2 weeks ago

    Ahmedabad, Gujarat, India Orient Enterprise Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Customer/Sales Support Executive responsible for handling customer queries, preparing quotations, supporting sales, ensuring timely orders/delivery, maintaining satisfaction, and driving conversions with strong communication skills.Travel allowanceMaternity policyAnnual bonusProvident fundHealth insurance

  • Customer Support Executive

    5 days ago

    Ahmedabad, Gujarat, India Parex Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    We are looking for a highly skilled and experienced Customer Support Executive to join our team at Sone India Group Of Industries. The ideal candidate will have 2-5 years of experience in the field.Roles and ResponsibilityProvide excellent customer service and support through various channels.Respond to customer inquiries and resolve issues professionally...

  • Customer Support Executive

    3 days ago

    Ahmedabad, Gujarat, India Rigved Technologies Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Dear Candidates,We are hiring for the position of Customer Support Executive, Kindly find below details.Payroll Company Name : Rigved Technologies )Client : NEML Job Location : AhmedabadExperience Required : Fresher - 3+YearsDesignation : Customer Care SupportMode of Job : PermanentJob Profile: Candidate will be working on Excel.Will handle the Queries...

  • Customer Support Executive

    4 days ago

    Ahmedabad, Gujarat, India WMart Infocom Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job descriptionManaging incoming Chat support and customer service inquiriesHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionIdentifying and assessing customer's needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and...