Customer Support Executive

2 days ago

Ahmedabad, Gujarat, India Azilen Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Purpose:

who will play a key role in delivering an exceptional support experience to our

clients. While the focus will be on customer interaction and issue resolution,

candidates with basic DevOps exposure will have an added edge in handling technical

escalations.

Key Responsibilities

  • Act as the first point of contact for customer inquiries via email, phone, and

chat.

  • Understand client issues and provide accurate, timely, and professional

resolutions.

  • Guide customers through product usage, onboarding, and troubleshooting.
  • Escalate complex cases to the technical/engineering team while maintaining

customer confidence.

  • Document issues, maintain support logs, and contribute to a knowledge

base/FAQ.

  • Collaborate with internal teams to ensure a seamless customer experience.
  • Follow up with customers to ensure satisfaction and issue closure.
  • (Optional for candidates with DevOps knowledge) Assist in checking system

alerts, basic log reviews, or monitoring dashboards when required.

Requirements

  • Bachelor's degree or equivalent in IT, Computer Science, or related field

preferred.

  • 1–2 years of customer support or technical support experience.
  • Excellent communication skills (English & Hindi; Gujarati is a plus).
  • Strong problem-solving ability and customer-first mindset.
  • Familiarity with CRM/ticketing tools (e.g., Zendesk, Freshdesk, Jira, or similar).
  • Basic understanding of software products and troubleshooting steps.
  • Nice to Have (DevOps Exposure):
  • Comfort with Linux/command line basics.
  • Awareness of cloud platforms (AWS, Azure, or GCP).
  • Familiarity with logs/monitoring tools.

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