Sales and Customer Relations

6 days ago

Chakala Mumbai Maharashtra, India Silver Group Full time

Role Overview:
⸻

Key Responsibilities:
Sales & Business Development
- Generate, qualify, and convert leads into successful sales for residential and commercial projects.
- Conduct project presentations, site visits, and negotiations with prospective buyers and investors.
- Achieve monthly and quarterly sales targets as per business goals.
- Maintain in-depth knowledge of project details, pricing, market trends, and competitor offerings.
- Build and manage relationships with channel partners and brokers.

Customer Relationship Management (CRM)
- Serve as the primary point of contact for customers throughout their journey (booking, payments, documentation, possession, after-sales).
- Maintain regular communication with clients to address queries, provide updates, and ensure high customer satisfaction.
- Manage CRM software (e.g., Salesforce, Zoho, or in-house systems) to track leads, sales pipeline, and customer data.
- Support clients with loan documentation, registration processes, and other formalities.
- Handle customer escalations effectively, ensuring timely resolution.

Coordination & Reporting
- Liaise with internal teams (marketing, finance, legal, operations, projects) to ensure smooth customer onboarding and delivery.
- Prepare and maintain MIS reports on sales performance, lead conversion, customer feedback, and collections.
- Provide inputs for marketing campaigns, events, and promotional activities to improve lead quality and customer engagement.

⸻

Qualifications & Skills:

- Bachelor’s degree in Business Administration, Marketing, Real Estate, or related field (MBA preferred).
- 2-8 years of experience in real estate sales & CRM (depending on role seniority).
- Strong communication, negotiation, and interpersonal skills.
- Proven track record of achieving and exceeding sales targets.
- Familiarity with CRM tools and MS Office (Excel, PowerPoint, Word).
- Customer-centric mindset with problem-solving ability.
- Ability to work under pressure and adapt to a fast-paced environment.

⸻

Key Competencies:

- Sales orientation & target-driven approach
- Relationship-building and customer service excellence
- Market awareness & business acumen
- Professional presentation & persuasion skills
- Team collaboration and coordination

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Leave encashment
- Paid sick time
- Paid time off

**Experience**:

- Real estate sales: 4 years (required)

**Language**:

- English (required)

Work Location: In person

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