Customer Care Executive

2 weeks ago

Chakala Mumbai Maharashtra, India Adler Talent Solutions Pvt. Ltd. Full time

_**Customer Care Executive/ Sales Coordinator**_
- **Education Qualification
- **_Any Graduate / Diploma
- **Job Description-**_
- Address customer concerns, and product-related queries, and provide accurate information about our decor products.
- Effectively manage and resolve customer complaints with a focus on customer satisfaction.
- Collaborate with internal teams to identify and implement solutions to recurring issues.
- Develop and maintain a comprehensive understanding of our product line to assist customers effectively. Stay updated on new product launches and features.
- Guide product selection based on customer preferences and needs.
- Assist customers in placing orders, tracking shipments, and ensuring timely delivery. Coordinate with logistics and warehouse teams to address any issues related to order fulfillment.
- Keep accurate records of customer interactions, transactions, comments, and complaints.

Schedule:

- Day shift

**Experience**:

- total work: 2 years (required)

Work Location: In person

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