Customer Support Admin(Europe)

2 weeks ago

Mumbai Maharashtra, India Beckman Coulter Life Sciences Full time

**Job description**: Client Services eCommerce Associate, processing and execution of orders for our Europe region

**Educational Qualification**: Graduate in any discipline

**Experience**: Min. 2 years

**Location**: Mumbai

**Job Description**:
As a Client Services eCommerce Associate, you will be responsible for processing all order types and determining requirements, answering inquiries, solving problems, fulfilling requests, and maintaining current and accurate information in all databases. This challenging position is fast paced and high intensity. Collaborations with multiple internal departments allows for career growth. This includes but is not limited to the following responsibilities:
Review orders and resolve holds. Review dashboard and resolve holds. Timely follow up and feedback provided for all customer issues. Achieve and maintain a positive rapport with customers Collaborate with field sales, accounting, planning, technical support, marketing, warehouse, training and education, and returns department Ensure that customer information is current and accurate. Commit to meeting individual agent goals. Resolve problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems. Continue to learn new technology. Understand the big picture and how this role significantly impacts the overall business.

**Key Skills**:
Strong understanding of Computer Administrative Tools (Windows, MS Office) Ability to type 50+ wpm required Familiarity with Oracle and/or Salesforce preferred Graduate in any stream and 2 to 5 years of customer service experience.

**Behaviors**:
Participate in special assignments/projects when directed by management. Adhere to compliance requirements at all times Display team leadership with the ability to create and drive effective team working. Highly effective and demonstrated Time Management and Personal Organization. Proven ability to thrive in a fast paced, ever changing team environment. Excellent communication skills to include proven professional, conflict management, and persuasion skills. Must possess strong problem-solving skills. Demonstrated strong attention to detail while multi-tasking to achieve quality on-time completions of tasks. A “Do It Now” mindset coupled with a strong sense of accountability.

Local time Zone or Match Central Europe time Zon

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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