
Admin & Support Operations Executive
2 days ago
**About Us**:
At _The Big Deal_, we’re a fast-growing pet products marketplace built on care, community, and convenience. We deliver trusted pet brands to homes and feeders across Mumbai, Thane, and Navi Mumbai — with unbeatable service and heart.
**Role Overview**:
We’re looking for a smart, detail-oriented individual who can handle **administrative operations**, respond to **customer enquiries**, and support our **sales efforts**. If you're organized, people-friendly, and want to grow in a long-term role, this could be for you
**Responsibilities**:
- Handle daily **order entries, data updates, and backend tracking**:
- Respond to **incoming enquiry calls and WhatsApp messages**:
- Assist customers in understanding products and offers
- Resolve doubts and handle grievances or follow-ups
- Support on **high-volume offer days** by managing calls efficiently
- Help identify **lost customers** and assist in **client revival**:
- Occasionally assist in building **new client relationships** via smart follow-ups
- Coordinate with the delivery and inventory team to ensure smooth operations
- Coordinate daily with the **delivery team** to share order and location details
- Ensure orders are sorted, packed, and dispatched correctly from the warehouse
- Update team on **urgent deliveries, returns, or special instructions**:
- Maintain inventory-level awareness to avoid delays or product issues
**Who You Are**:
- A **graduate in B.Com** (or equivalent)
- Fluent in **English, Hindi, and/or Marathi**:
- Comfortable on **calls, WhatsApp, and basic Excel**:
- Great with communication and patience
- Interested in growing with the brand long-term
- Bonus: If you’ve handled customer service/admin roles before
**Perks**:
- Be part of a **purpose-driven pet brand**:
- Young, supportive, fun team to grow with
- Learn across admin, sales, and e-commerce functions
- Long-term career growth with real responsibilities
**To Apply**:
Pay: ₹18,000.00 - ₹22,000.00 per month
Schedule:
- Day shift
Willingness to travel:
- 100% (preferred)
Work Location: In person
**Speak with the employer**
+91 +91 98200 35173
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