Call Center Representative

7 days ago

HITEC City Hyderabad Telangana, India ReleasePoint Full time

**Overview of the job**:
**Role Requirements**:

- Willing to work in night shift - Hyderabad location.
- Should posses’ excellent communication skills and knowledge of phone handling etiquettes.
- An Individual who is accountable for his/her actions and learn from mistakes and be open to learning.
- Organizational and time-management skills.
- Should be willing to travel to work on their own.

**Duties and Responsibilities**:

- Handle a high volume of continuous telephone calls and gather needed information. Perform multiple tasks simultaneously.
- Make written entries of call notes efficiently and according to quality guidelines.

Method of call transmission may be outbound or inbound.
- Should clear internal training certification for taking calls post training, failing which employee would be separated.
- To meet all designed performance metrics on a daily/weekly/monthly basis.
- Work closely with the entire team to pass on regular updates and ideas which makes work simpler.
- Maintain a high level of customer service skills. Always present a friendly and professional demeanor.
- Maintain high attendance standards.
- Protect the security of medical records to ensure that confidentiality is maintained, in observance of the HIPAA Compliance Policy
- Accurately and promptly communicate to Operations Team Lead, any issues that may impact achieving assigned production goals.
- Display excellent verbal and written English language skills, particularly strong business writing skills.

**Qualifications**:

- Graduation (BA, BBA, BCOM. BSc, BPharm).
- Knowledge of MS office tools will be an added advantage.

**Job Types**: Full-time, Fresher

Pay: ₹8,706.65 - ₹32,401.35 per month

Schedule:

- Fixed shift
- Monday to Friday
- Night shift
- US shift

Application Question(s):

- Are you a 2023 or 2024 pass out

Work Location: In person

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