Customer Experience Executive

1 week ago


Chennai Tamil Nadu, India Servify Full time

**Position Summary**:
The position requires the Interaction with Customer face to face and over the Phone call and handling the CRM to create the customer complaints, Invoice booking and handling Customer escalations.

**Key Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers always
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support

**Requirements**:

- Minimum 1+ years of experience working as a Customer Support Executive or a similar position in the Customer Service department
- Bachelor’s degree in business administration or a related field
- Good knowledge of managing the performance of the team
- Exceptional verbal and written communication skills

**Experience**:

- Customer support: 1 year (required)
- CRM software: 1 year (required)

**Language**:

- Tamil (required)

Work Location: In person



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