
Customer Service Executive
6 days ago
**1.Resident Interaction**:
Address and resolve resident enquiries, complaints, and service requests promptly and professionally ending call say Thank you/ Namskaram.
**2. Service Coordination**:
Coordinate with internal teams to ensure timely resolution of service requests.
Follow up with residents to ensure issues are resolved to their satisfaction (very important here)
**3.Communication**:
Maintain open and effective communication channels with residents and management.
Disseminate community updates, notices, and event information with good language and check spellings (Any wrong / improper communication posted Continued for 3rd time job will be removed without notice)
**4.Record Keeping**:
Maintain accurate records of resident interactions, service requests, and follow-up actions with voice recorded.
Update resident information and service logs in the community management system.
**5.Conflict Resolution**:
Mediate conflicts between residents or between residents and staff, seeking amicable solutions.
Escalate complex issues to the property manager / incharge Manager when necessary immediately.
**6.Event Coordination**:
Assist in organizing community events and activities to foster a sense of community.
Promote participation and ensure events run smoothly.
**7.Community Standards**:
Educate residents on community rules and regulations with patience.
Monitor compliance with community standards and address violations appropriately.
**8.Administrative Support**:
Provide administrative support to the management team as needed.
Assist with lease renewals, move-ins, and move outs.
**Must follow**:
Friendly and approachable demeanor.
Patience and empathy in dealing with residents' concerns.
All time follow up on tickets until completion by service team.
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Morning shift
- Rotational shift
- Weekend availability
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
Application Deadline: 20/09/2024
Expected Start Date: 01/10/2024
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