Customer Service Executive

2 days ago

Hyderabad Telangana, India Natural Power Asia Pvt. Ltd. Full time

**Company**: Natural Power Asia Pvt. Ltd.
**Location**: Banjara Hills, Hyderabad
**Position: Customer Care Executive**
**Experience**: 1 - 3+ Years

**Job Summary**:
**Key Responsibilities**:

- **Customer Interaction and Support**:

- Provide accurate and timely information regarding the company's solar products, services, pricing, and policies.
- Act as a liaison between the customer and other internal departments (e.g., technical, installation, sales) to ensure timely resolution of issues.
- Proactively follow up with customers to ensure their concerns have been fully addressed and they are satisfied with the resolution.
- **Issue Resolution and Problem-Solving**:

- Listen actively to customer concerns to diagnose problems and provide effective solutions.
- Troubleshoot and resolve basic technical issues related to solar power systems and guide customers through simple processes.
- Escalate complex or unresolved issues to the appropriate internal teams or management and monitor the progress until completion.
- Maintain a calm and professional demeanor, especially when dealing with difficult or irate customers.
- **Documentation and Reporting**:

- Maintain detailed and accurate records of all customer interactions, inquiries, complaints, and resolutions in a CRM (Customer Relationship Management) system.
- Generate regular reports on customer feedback, common issues, and service trends to help improve the company's processes and offerings.
- Assist in creating and updating customer service documentation and knowledge base.
- **Customer Relationship Management**:

- Build and maintain strong, positive relationships with customers to foster loyalty and repeat business.
- Identify opportunities for upselling or cross-selling new products and services to existing clients based on their needs.
- Gather and analyze customer feedback to provide insights that can enhance the overall customer experience.

**Required Skills and Qualifications**:

- Bachelor's degree in a relevant field.
- 1-3+ years of proven experience in a customer service or a related role. Experience in the power, energy, or a technical industry is a significant advantage.
- Exceptional communication skills, both verbal and written, with a clear and professional tone.
- Strong problem-solving and conflict-resolution abilities.
- Empathy and patience to understand and address customer concerns effectively.
- Proficiency in using CRM software and other customer service tools.
- Ability to multitask and manage a high volume of customer inquiries efficiently.
- A proactive, customer-centric approach with a strong commitment to service excellence.
- Knowledge of solar power systems, components, and industry terminology is a definite plus.

**Job Types**: Full-time, Permanent

Pay: ₹9,192.44 - ₹25,093.22 per month

Work Location: In person

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