Customer Services Executive

17 hours ago

Hyderabad Telangana, India TECH NEXT Full time

**JOB TITLE: CUSTOMER SERVICE EXECUTIVE**

**Job Location: Hyderabad (Hitec City)**
**Work mode: On-site (work from office)**
**Shift Timings: Rotational Shifts**
**Experience: 0-4 years (fresher with strong communication in English can apply)**
**Skills: Strong Communication Skill**
**Budget: INR(10K-20K)PM**
- Educational Qualifications: A high school diploma, undergraduate degree, Graduates or equivalent (fresher with excellent communication skills are welcome to apply).
- Must have good communication Skills
- Experience: While experience in customer service is preferred,
- Availability: Ability to work in flexible hours

**Key Skills & Qualifications**:

- Strong verbal and written communication skills in English (and possibly other languages, depending on the region).
- Ability to listen attentively to customer concerns, providing appropriate responses.
- Capable of thinking quickly to resolve issues while keeping customers calm and satisfied.
- Comfort with using chat platforms, CRM software, and other customer support tools.
- Ability to accurately document customer interactions and ensure issues is resolved without leaving any gaps.
- Ability to handle multiple chats or calls at the same time without compromising the quality of service.
- An empathetic approach to understanding customer concerns, ensuring they feel heard and valued. Able to manage time effectively to handle a high volume of customer queries while maintaining quality standards.

**Responsibilities**:

- Delivery scheduling, Inventory management support, exposure into online ticketing system, responding customer inquiries via phone calls or chat platforms in a professional and friendly manner. Addressing queries regarding Product tracking, notifications, Product delivery updates, services, billing/refund issues, or other relevant concerns.
- Effectively resolve customer issues, ensuring that all problems are addressed in a timely and efficient manner.
- Maintain a good understanding of the logistics services, and policies to provide accurate information and troubleshoot problems efficiently.
- Collect feedback from customers regarding their experience and share it with the relevant teams to help improve processes and services.
- Accurately document all customer interactions, including the details of the issue, the resolution provided, and any further actions required. This ensures consistency and transparency in customer service.
- Collaborate with team members and supervisors to share insights, improve service quality, and meet team performance goals.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Rotational shift

**Language**:

- English (required)
- Hindi (preferred)

**Location**:

- Hyderabad, Telangana (required)

Work Location: In person

  • Customer Service Executive

    4 days ago

    Hyderabad, Telangana, India Heartcounts Skilltech Pvt. Ltd. Full time

    **Customer Service Executive** Major tasks for the hire are as follows: - Handling customer escalations - raised at all modes (Toll Free No, Branch escalations, QR Code..etc..) - Handling various MIS assigned - Cross Sell MIS / NACH MIS. Required - Good Excel knowledge. - Good communication skills - Telugu & English to be able to communicate with the...

  • Customer Service Executive

    17 hours ago

    Hyderabad, Telangana, India Corpone Global Solutions Full time

    Company: Corpone Global Solutions, Hyderabad *Positions:* Customer Service Executive [ Inbound and Outbound ] *Qualification:* Any Degree *Skills* English & Hindi Mandatory *Eligibility:* Any Freshers or Experience *Salary:* 14k to 16k Per Month and Incentives ( PF & ESI Benefits ) *Age:* Any Male or Female below 35 years *Work...

  • Customer Service Executive

    2 days ago

    Hyderabad, Telangana, India Tech Mahindra Business Process Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe're Tech Mahindra Business Process Services. We provide Next-Gen CX and back office transformation services using Design, Technology, Analytics and our talented People. We focus on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech,...

  • Customer Service Executive

    1 week ago

    Hyderabad, Telangana, India Harmony United Psychiatric Care Full time

    **Job Title**: Customer Service Executive **Location**: Hyderabad, Telangana **Company**: Harmony United Medsolutions Pvt. Ltd. **About Us**: **Position Overview**: **Responsibilities**: - Serve as the first point of contact for clients, responding to inquiries and providing information about our healthcare services. - Investigate and resolve escalated...

  • Customer Service Executive

    1 week ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...

  • Customer Service Executive

    1 week ago

    Hyderabad, Telangana, India SoftPath consulting Full time

    Hiring for a leading FMCG/ Retail based company! Job Title - **Customer Service Executive** **Job location - Hyderabad** Work Experience - **Minimum 1-2 years’ relevant experience role** **CTC**: - up to 30 k Min. Education - **Graduate** Job Objective - He would be r**esponsible for Employee services - over Phone Calls, mails & Query resolution of...

  • Customer Service Executive

    1 week ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...

  • Customer Service Executive

    1 week ago

    Chanda Nagar, Hyderabad, Telangana, India Life Circle Health Services Pvt Ltd Full time

    **Life Circle is India’s leading home healthcare company focused on senior citizens.** We believe every elderly person deserves to age with dignity in the comfort of their home. To make this possible, we recruit, train, and deploy professional caregivers who provide daily support, medical care, and companionship to seniors. Our mission is to **build...

  • Operations and Customer Service Executive

    4 days ago

    Hyderabad, Telangana, India Prosavers Financial Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionProsavers Financial Services is a distributor of a diverse range of financial products, including Life Insurance, Health Insurance, Motor Insurance, Mutual Funds, Portfolio Management Service, Alternative Investments, Fixed Income Investments, Housing Loan, Business Loan, Mortgage Loans, and Personal Loans. We help individuals and families...

  • Customer Service Executive

    1 week ago

    Miyapur, Hyderabad, Telangana, India Joy webapp Full time ₹ 28,80,000 - ₹ 36,00,000 per year

    Call Email your Resume - Customer Service ExecutiveLocation: Hyderabad (work from office)Experience: Minimum 1 yearJoining: ImmediateCTC: 2.4-3L (Based on skill level and proficiency)About the Role We are looking for a proactive Customer Service Executive to handle our client communications and reporting functions. The candidate will manage large customer...