Customer Services Executive

7 days ago

Hyderabad Telangana, India HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of **Customer Services Executive**

**Impact on the Business**
- Acquire and update knowledge on procedures and products - Ensure that each call / work is completed in accordance with established procedures and standards. - Produce MI as required - Identify and escalate potential complaints - Support achievement of team objectives - Exhibit ownership of the business
- Process customer instructions accurately to achieve agreed quality standards and targets (as amended or notified from time to time) on all the processes worked - Receive/make calls from/to customers (internal/ external) - Act effectively on all customer feedback - Proactively escalate to the Line Management any issues / transactions that would impact service delivery or potential loss to the bank - Respond to mails/queries related to process timely with a cc to the Line Manager - Ensure no Ops Losses (Actual, Potential or Near Misses) are incurred due to the errors made - Delight internal and external customers
- Participate in development of cohesive teams - Foster development of co-workers - Contribute to the creation of a supportive work environment driven by people centric values - Build professional relationships with colleagues in other areas
- To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
- To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators
- Role Context (The environment and operating conditions of the role including the extent of guidance and authority)
- Responsible for reviewing and updating procedure documents annually or as and when required.
Requirements
- Good communication skills - Written & Verbal (Essential)
- Experience in a processing environment. (Essential)
- Evidence of good analytical, statistical and data mining skills to study trends. (Desirable)
- Ability to understand and interpret numeric data and Strong Excel skills. (Essential)
- Proven track record of strong focus towards high levels of Quality and Customer Service.(Essential)
- Ability to multi-task, depending on the criticality of the tasks..(Essential)
- Self - motivated and should be able to work under mínimal supervision..(Essential)

**You’ll achieve more at HSBC**

**Issued By HSBC Electronic Data Processing (India) Private LTD

  • Customer Service Executive

    1 day ago

    Kukatpally, Hyderabad, Telangana, India Acintyo Local Oriented Customer Applications Private Limited Full time ₹ 1,80,000 - ₹ 2,94,000 per year

    Job Title: Customer Service Executive (Female Only)Company: ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTDWebsite: Location: B4, IDA 5, Gandhi Nagar Rd, Asbestos Colony, Kukatpally, Hyderabad, Telangana Job Type: Full-timeExperience: 1 - 5 yearsJob Summary:ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTD is seeking a femaleCustomer Service...

  • Customer Service Executive

    2 weeks ago

    Hyderabad, Telangana, India Heartcounts Skilltech Pvt. Ltd. Full time

    **Customer Service Executive** Major tasks for the hire are as follows: - Handling customer escalations - raised at all modes (Toll Free No, Branch escalations, QR Code..etc..) - Handling various MIS assigned - Cross Sell MIS / NACH MIS. Required - Good Excel knowledge. - Good communication skills - Telugu & English to be able to communicate with the...

  • Customer Service Executive

    1 week ago

    Hyderabad, Telangana, India Corpone Global Solutions Full time

    Company: Corpone Global Solutions, Hyderabad *Positions:* Customer Service Executive [ Inbound and Outbound ] *Qualification:* Any Degree *Skills* English & Hindi Mandatory *Eligibility:* Any Freshers or Experience *Salary:* 14k to 16k Per Month and Incentives ( PF & ESI Benefits ) *Age:* Any Male or Female below 35 years *Work...

  • Customer Services Executive

    1 week ago

    Hyderabad, Telangana, India TECH NEXT Full time

    **JOB TITLE: CUSTOMER SERVICE EXECUTIVE** **Job Location: Hyderabad (Hitec City)** **Work mode: On-site (work from office)** **Shift Timings: Rotational Shifts** **Experience: 0-4 years (fresher with strong communication in English can apply)** **Skills: Strong Communication Skill** **Budget: INR(10K-20K)PM** - Educational Qualifications: A high school...

  • Customer Service Executive

    1 week ago

    Hyderabad, Telangana, India Tech Mahindra Business Process Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe're Tech Mahindra Business Process Services. We provide Next-Gen CX and back office transformation services using Design, Technology, Analytics and our talented People. We focus on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech,...

  • Customer Service Executive

    3 days ago

    Hyderabad, Telangana, India Tata Communications Full time

    **Job Description**: The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. **Responsibilities**: Taking ownership of customer issues reported, solving their problems through by providing resolution. Following standard...

  • Operations and Customer Service Executive

    2 weeks ago

    Hyderabad, Telangana, India Prosavers Financial Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionProsavers Financial Services is a distributor of a diverse range of financial products, including Life Insurance, Health Insurance, Motor Insurance, Mutual Funds, Portfolio Management Service, Alternative Investments, Fixed Income Investments, Housing Loan, Business Loan, Mortgage Loans, and Personal Loans. We help individuals and families...

  • Customer Service Executive

    1 day ago

    Hyderabad, Telangana, India Harmony United Psychiatric Care Full time

    Harmony United Psychiatric Care is a healthcare company based in Florida, USA. We provide outpatient mental health and substance abuse treatment in the state of Florida, USA through networks of clinics and online telehealth platform. We have high quality of mental health professionals in our team including Psychiatrists, Psychologists, Psychotherapist, Nurse...

  • Customer Service Executive

    4 days ago

    Hyderabad, Telangana, India Writer Business Services Full time ₹ 1,56,000 - ₹ 2,52,000 per year

    ***Writer Information is hiring for Customer Service Executive (Voice Process)***Roles and ResponsibilitiesAssisting customers, resolving issues, and ensuring a positive experience.They handle inquiries, provide information, and offer solutions, often acting as the first point of contact for customers.Handle customer queries and resolving customer issues...

  • Customer Service Associate

    7 days ago

    Abids, Hyderabad, Telangana, India HRH Next Services Pvt.Ltd Full time

    Greetings from HRH Next Services Pvt Ltd !! We have urgent bulk requirement for Full - Time We are hiring for customer service executive - Voice Process Languages: Fluent English & Hindi **Job Type**: - Full-Time Shift-Timings: - 08:00 am to 10:00 pm (Any 8 Hours Shift) Job Location: Abids, Hyderabad, Telangana (Work from Office ) Education: Inter &...