Customer Service Executive

4 days ago


Miyapur Hyderabad Telangana, India Joy webapp Full time ₹ 28,80,000 - ₹ 36,00,000 per year

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Customer Service Executive

Location: Hyderabad (work from office)

Experience: Minimum 1 year

Joining: Immediate

CTC: 2.4-3L (Based on skill level and proficiency)

About the Role We are looking for a proactive Customer Service Executive to handle our client communications and reporting functions. The candidate will manage large customer accounts, ensure timely follow-ups, and prepare client reports and dashboards.

Key Responsibilities

  • Manage day-to-day client communication and resolve queries promptly.
  • Maintain and update client reports and service trackers in Excel and internal CRM tools.
  • Prepare weekly/monthly performance and activity reports for clients.
  • Coordinate internally with product and operations teams for issue resolution.
  • Support the creation of client content summaries, feedback reports, and presentations.

Requirements

  • Minimum 1 year experience in customer support or client servicing (preferably handling large enterprise clients).
  • Strong proficiency in MS Excel, Google Sheets, and report creation.
  • Excellent written and verbal communication in Hindi and English (mandatory).
  • Good analytical and coordination skills.
  • Immediate joiners preferred.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Work Location: In person



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