Customer Service Executive
6 days ago
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Customer Service Executive
Location: Hyderabad (work from office)
Experience: Minimum 1 year
Joining: Immediate
CTC: 2.4-3L (Based on skill level and proficiency)
About the Role We are looking for a proactive Customer Service Executive to handle our client communications and reporting functions. The candidate will manage large customer accounts, ensure timely follow-ups, and prepare client reports and dashboards.
Key Responsibilities
- Manage day-to-day client communication and resolve queries promptly.
- Maintain and update client reports and service trackers in Excel and internal CRM tools.
- Prepare weekly/monthly performance and activity reports for clients.
- Coordinate internally with product and operations teams for issue resolution.
- Support the creation of client content summaries, feedback reports, and presentations.
Requirements
- Minimum 1 year experience in customer support or client servicing (preferably handling large enterprise clients).
- Strong proficiency in MS Excel, Google Sheets, and report creation.
- Excellent written and verbal communication in Hindi and English (mandatory).
- Good analytical and coordination skills.
- Immediate joiners preferred.
Job Types: Full-time, Permanent
Pay: ₹20, ₹25,000.00 per month
Work Location: In person
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