Customer Service Executive

2 days ago


Hyderabad Telangana, India Tata Communications Full time

**Job Description**:
The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

**Responsibilities**:
Taking ownership of customer issues reported, solving their problems through by providing resolution.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ensure SLA are achieved & work proactively to maintain the same.

Desired Skill sets

Demonstration of problem-solving skills
Prior experience of providing customer service support in fast paced, high availability, 24X7 NOC Shift environments.
Maintain awareness of latest technologies in the domain
Core Transmission Network Knowledge

Experience in Transmission Service Assurance


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