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Customer Care Executive

3 weeks ago

Sanathnagar I E Hyderabad Telangana, India SAI SERVICE PVT LTD Full time

A Service Marketing Report Executive (SMRE) at Maruti Suzuki is responsible for managing customer satisfaction, improving service delivery, and tracking key business performance indicators (KPIs) related to service marketing efforts. They analyze data, identify trends, and implement strategies to enhance customer experience and drive business growth within the service vertical.

Key Responsibilities:

- **Customer Relationship Management**:
Follow up with customers, address grievances, and ensure customer satisfaction through proactive communication and service solutions.
- **Service Marketing**:
Educate customers about service programs, manage service campaigns, and implement new service strategies.
- **Data Analysis and Reporting**:
Collect, analyze, and report on service-related data, identifying trends and areas for improvement.
- **Business Performance Monitoring**:
Track KPIs related to service, such as customer satisfaction, service/sales ratio, and workshop performance.
- **Process Improvement**:
Identify and implement process improvements to enhance service efficiency and customer experience.
- **Collaboration**:
Work with dealerships, service advisors, and other cross-functional teams to achieve service goals.

Qualifications:

- **Experience**: 0-3 years of experience in the auto sector, preferably with Maruti Suzuki.
- **Skills**: Strong communication skills, analytical skills, and an understanding of customer service principles.

Pay: ₹9,185.41 - ₹24,120.82 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 8977930150