Customer Service Executive
2 weeks ago
Job Title: Customer Service Executive
Company: TATA Croma
Location: Kondapur, Nagaram , AS Rao Nagar,
Employment Type: Full-Time
Experience Level: [Entry-Level / Mid-Level choose based on your requirement]
About the Role:
TATA Croma is seeking a dynamic and customer-focused Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, ensuring a seamless and satisfying experience across all touchpoints. If you are passionate about helping people and thrive in a fast-paced environment, wed love to hear from you
Key Responsibilities:
- Respond to customer inquiries via phone, email, live chat, or in-person.
- Handle and resolve customer complaints in a timely and effective manner.
- Provide accurate information about products, services, and policies.
- Process orders, returns, and exchanges efficiently.
- Maintain and update customer records and purchase history in the database.
- Collect and relay customer feedback to improve service quality.
- Escalate complex or high-priority issues to the appropriate department or supervisor.
- Ensure a positive customer experience at every interaction.
Key Skills & Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Good organizational and time management skills.
- Ability to multitask and work under pressure.
- Proficiency in using CRM systems and basic computer applications.
- A customer-first attitude with a professional and empathetic approach.
Preferred Qualifications:
- Bachelor's degree in any discipline.
- Prior experience in retail or customer service is a plus.
- Fluency in English and local languages.
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