Customer Service Executive

7 days ago

Hyderabad Kondapur Nagaram, India TATA Croma Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Title: Customer Service Executive

Company: TATA Croma

Location: Kondapur, Nagaram , AS Rao Nagar,

Employment Type: Full-Time

Experience Level: [Entry-Level / Mid-Level choose based on your requirement]

About the Role:

TATA Croma is seeking a dynamic and customer-focused Customer Service Executive to join our team. In this role, you will be the first point of contact for our customers, ensuring a seamless and satisfying experience across all touchpoints. If you are passionate about helping people and thrive in a fast-paced environment, wed love to hear from you

Key Responsibilities:

  • Respond to customer inquiries via phone, email, live chat, or in-person.
  • Handle and resolve customer complaints in a timely and effective manner.
  • Provide accurate information about products, services, and policies.
  • Process orders, returns, and exchanges efficiently.
  • Maintain and update customer records and purchase history in the database.
  • Collect and relay customer feedback to improve service quality.
  • Escalate complex or high-priority issues to the appropriate department or supervisor.
  • Ensure a positive customer experience at every interaction.

Key Skills & Qualifications:

  • Excellent verbal and written communication skills.
  • Strong problem-solving and conflict resolution abilities.
  • Good organizational and time management skills.
  • Ability to multitask and work under pressure.
  • Proficiency in using CRM systems and basic computer applications.
  • A customer-first attitude with a professional and empathetic approach.

Preferred Qualifications:

  • Bachelor's degree in any discipline.
  • Prior experience in retail or customer service is a plus.
  • Fluency in English and local languages.

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