Customer Support Executive

6 days ago

Noida Uttar Pradesh, India Paytm Full time

Job Description: Support & Claims Executive

Role Overview

Key Responsibilities

Claims Operations:

- Drive end-to-end claims processes and ensure smooth operations.
- Liaise with insurers for process sign-offs and performance improvement.
- Analyze claims data to identify patterns and implement actionable insights.

Customer Experience:

- Resolve customer issues efficiently by coordinating with cross-functional teams and insurers.
- Ensure timely and effective communication to meet SLA targets.

Service Support:

- Understand customer needs and close queries post-sales closures.
- Convert customer interest into solutions, focusing on satisfaction and retention.

Requirements & Expectations
- Experience: Minimum 6 months in Customer Service Operations/Claims (Insurance experience preferred).

**Skills**:

- Proficiency in using ticketing tools like Freshdesk or Zendesk.
- Strong interpersonal, negotiation, and listening skills.
- Ability to learn and explain products/services effectively.
- Team-oriented, quick learner, and results-driven.

Performance Standards:

- Achieve productivity targets with speed and accuracy.
- Exceed SLA targets while maintaining high-quality output.
- Superpowers/Skills for Success
- Dynamic, confident, and passionate about delivering value.
- Customer-centric approach with a focus on satisfaction.
- Creative problem-solving and achievement-driven mindset.
- Strong team collaboration and adaptability.

Why Join Us?
- Be part of a team where your efforts directly impact customer experiences and business outcomes. Your passion and creativity will thrive in a supportive, goal-driven environment.

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