Customer Support Executive

22 hours ago

Noida, India TRDFIN Support Services Pvt Ltd Full time

Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving attitude, and the ability to work in a fast-paced environment.Language Proficiency: Good command over English (spoken).Experience: Minimum 6-9 months of BPO exp in cx service, preferably logistics or e-commerceSalary & Benefits:CTC: Max 3LPA / 25K Monthly CTCWorking Days & Shift:Working Days: 5 Days working / Rotational Week Offs & ShiftsTransport facility during dark hours only i.e. B/w 7PM to 6AMKey Responsibilities:- Handle incoming calls and respond to customer queries in a timely and professional manner.- Make outbound calls to customers for follow-ups, feedback, or information updates.- Resolve product/service-related issues effectively, escalating when necessary.- Maintain a high level of customer satisfaction by providing accurate information and support.- Document all customer interactions and update CRM systems.- Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.- Work closely with the team to improve service standards and processes.Required Skills & Qualifications:- Graduate / Diploma (any discipline).- 0–2 years of experience in customer support (voice process). Freshers are welcome.- Excellent verbal communication skills in English and (local language, if applicable).- Good listening skills, patience, and empathy when dealing with customers.- Basic computer knowledge (MS Office, Email, CRM tools).- Ability to work in shifts (if required).

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