Global Service Desk Trainer

1 week ago

New Delhi, India NIIT Foundation Full time

Able to handle and conduct virtual classes with the students and the primary responsibility of this role is to the in-house trainer of Global Service Desk program for the fresh graduates.
- Maintain minimum 80% students attendance in the virtual sessions and complete the batch within the given timelines.
- Must be self-driven, with the ability to upgrade Learning & Development (L&D) knowledge, work and deliver under pressure.
- Should be able to handle effectively and efficiently students queries and doubts.
- Take Ownership of accuracy of work and maintain quick turnaround time.
- Would be responsible to update the Student management system to track every student status and learning within the program
- Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.
- Collate the training results and documentation of the same to present to the senior management weekly/monthly.

**Requirements Mandatory**
- Any graduation preferred. Experience or Education in Business Management is a plus.
- A minimum of 3-4 years' experience as a process/sales trainer. BPO/IT Industry Knowledge prefer
- Good Communication skills and Presentation skills
- Good time management, strategic planning, and organizational skills.
- Mature, confident, able to take stress, work in adverse situations
- Strong motivation to work in the social sector
- To be ready to perform any activity (multi-tasking)

**Salary**: ₹30,000.00 - ₹37,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Training & development: 2 years (preferred)
- total work: 2 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

  • IT Service Desk Manager

    3 weeks ago

    New Delhi, India Hectae Analytics and Software Solutions Full time

    About the Role:We’re seeking a skilledIT Service Desk Managerto leadHaass’s IT Service Desk function . This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You’ll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...

  • Service Desk Analyst

    2 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Role - Service Desk Analyst Years of Experience -2 to 5 years Location -PuneIT Service Desk Operations Atleast 3 years of experience handling Service Desk services. Fluency in English (Reading, Writing, Speaking) Understand and responds in Business Communications Good Managerial Skill Understanding and knowledge on IT Infrastructure. Work in any shift (24*7)...

  • Service Desk Analyst

    2 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Role - Service Desk AnalystYears of Experience - 2 to 5 yearsLocation - Pune- IT Service Desk Operations - Atleast 3 years of experience handling Service Desk services. - Fluency in English (Reading, Writing, Speaking) - Understand and responds in Business Communications - Good Managerial Skill - Understanding and knowledge on IT Infrastructure. - Work in...

  • Service Desk Analyst

    22 hours ago

    New Delhi, India Tata Consultancy Services Full time

    Role: Service Desk Analyst Required Technical Skill Set: IT Service Desk Operations Desired Experience Range: 2 to 5 Yrs. Location of Requirement : Pune Mode of interview :Virtual Interview Desired Competencies (Technical/Behavioral Competency) Must-Have Atleast 2 years of experience handling Service Desk services. Fluency in English (Reading, Writing,...

  • Service Desk Analyst

    3 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Years of experience: 2-5 years Job Location: Pune/KochiMust-Have · Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7) Good-to-Have ·...

  • Service Desk Analyst

    3 weeks ago

    New Delhi, India Tata Consultancy Services Full time

    Years of experience: 2-5 yearsJob Location: Pune/KochiMust-Have· Atleast 3 years of experience handling Service Desk services. · Fluency in English (Reading, Writing, Speaking) · Understand and responds in Business Communications · Good Managerial Skill · Understanding and knowledge on IT Infrastructure. · Work in any shift (24*7)Good-to-Have· ITIL...

  • Senior Service Desk

    3 weeks ago

    New Delhi, India LogFix SCM Solutions Pvt Ltd Full time

    ️ Senior Service Desk AssociateLocation: Bangalore (Hybrid/Remote)Experience: 8+ YearsAbout the RoleWe are looking for a highly skilled Senior Service Desk Associate to elevate our IT support operations, manage complex escalations, and drive service excellence. This is a pivotal role for an experienced professional who thrives on solving critical issues,...

  • Service Desk Lead

    24 hours ago

    New Delhi, India People Prime Worldwide Full time

    About Company:Our Client Corporation provides digital engineering and technology services to Forbes Global 2000 companies worldwide. Our Engineering First approach ensures we can execute all ideas and creatively solve pressing business challenges. With industry expertise and empowered agile teams, we prioritize execution early in the process for impactful...

  • Front Desk Receptionist

    1 week ago

    New Delhi, India Global Colliance Full time

    Company Description Global Colliance is an Overseas Education Consultant located in Ahmedabad that has been counselling students for more than a decade to study abroad with transparent, professional services. Our mission and vision are to inspire students to explore and transform themselves in their life. We have a 100% admission and 99% visa ratio.Role...

  • Service Desk Manager

    7 days ago

    New Delhi, India HCLTech Full time

    Role: Service Desk Manager Exp: 15+ years Location: Chennai / NoidaJOB Description Service Desk Manager: A Service Desk Manager is responsible for overseeing the daily operations of the IT service desk, ensuring efficient and effective support to end-users, and aligning service delivery with business goals. This role acts as the bridge between IT services...