Service Desk Associate

2 days ago

Hyderabad Telangana, India Bangalore Strategic Solution Full time

**Designation**

**Service desk Associate**

**Language: English (Read + Write + Speak)**

**Type Of Support: Voice process**

**Shift Pattern: Rotational Shifts (Includes Night Shift 24/7)**

**Week Off Pattern: 2 week off not necessarily to be Sat & Sun can be any 2 days in a week Work place: Bangalore, Pune, Hyderabad, Chennai, Coimbatore**

**Experience: 2+Years**
- Acts as single point of contact for all IT related issues.
- Provides status and updates on tickets to authorized users
- Adherence to policies and procedures, closure of open calls after resolution.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
- Identifying the issue and categorizing / prioritize the incident

**Salary**: ₹250,000.00 - ₹550,000.00 per year

Shift:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 3 years (required)
- total work: 3 years (required)

Work Location: In person

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