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Associate - Service Desk

2 weeks ago

Hyderabad Telangana, India DAZN Full time

**Description**:
**Job Summary**:
**Key Responsibilities**:

- Provide first-line technical support to end users, addressing issues related to Windows and MacOS operating systems.
- Manage and resolve incidents efficiently, ensuring mínimal disruption to business operations.
- Handle the IT Service Centre queue, providing walk-in support to staff reporting issues or requesting assistance.
- Onboard new starters and offboard leavers, ensuring all IT-related processes are completed smoothly.
- Provision laptops and peripherals at the IT Service Centre, ensuring all equipment is ready for use.
- Track all demand, including requests and issues, on the ITSM platform and update the CMDB.
- Work closely with the Service Desk lead to stay updated on all processes and support any business requirements.
- Create and maintain knowledge articles, ensuring they are up to date.
- Collaborate effectively with the wider Service Desk team on project deliverables.

**Skills and Qualifications**:

- Knowledge of Windows and MacOS operating systems and troubleshooting techniques.
- Foundational knowledge of the Microsoft suite of products, including Entra ID (Azure AD).
- Willingness to learn and upskill continuously.

**About DAZN**:
At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So, if you want to push boundaries and make an impact, DAZN is the place to be.

As part of our team, you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. We're using world-class technology to transform sports and revolutionise the industry and we're not going to stop.

**DAZN VALUES - THE ‘HOW’ IN WHAT WE DO**:
**AMBITIOUS - people who want to make a big impact and drive DAZN forward.**

**INVENTIVE - people with bright ideas who deliver great new experiences for our customers - and improvements for our business. People who come up with better, simpler ways of doing things.**

**PASSIONATE - people who are proud of our product, our content and our business - and love to shout about it. People who love what they do and show commitment every day.**

**BRAVE - people who take difficult decisions to help us focus on improving DAZN, our performance and our results.**

**SUPPORTIVE - people who know that we achieve more as a team than as individuals. People value inclusion and look out for each other, helping their colleagues enjoy their work and develop their careers. People who consider others before making decisions.**

At DAZN, we are committed to fostering an inclusive environment that values equality and diversity, where everyone can contribute and have their voices heard. This means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities.

Our aim is to make our hiring processes as accessible for everyone as possible, including providing adjustments for interviews where we can.

We look forward to hearing from you.