Service Desk Engineer
3 weeks ago
Job Title Service Desk Engineer Experience 3-6 Years Location Hyderabad India OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems operational excellence while focusing on business user experience This position will have an opportunity to grow to the next level as Lead ServiceDesk Manager or IT Operations manager based on your experience skillset and performance Responsibilities Being part of the team to address Incidents and Service Requests reported by business users of 24 7 - 365 Days work environment Provide L1 and L2 technical guidance in activities associated with identification prioritization resolution of reported problems through phone RDP TeamViewer MS Teams and other tools Create update end user guides ServiceDesk KB s and SOPs Making recommendations to optimize IT performance and to prevent future problems Generate status reports consolidated IM reports to the ServiceDesk Manager Required Skills Excellent verbal and written communication skills with email etiquette and customer service skills 3 years of experience in handling end user calls Incidents service requests application Break fix Experience in AWSCitrix VDI AD O365 VPN OneDrive MFA User device management authentication issues Working experience on latest RDP tools TV LogMeIn Bomgar Ticketing tools ITSM SNOW JIRA Preferable - ITIL best practices around ServiceDesk Incident Request Management procedures Ability to notify and escalate the issues based on the Severity We are not looking for someone who is Never worked with international customers and technical support Never worked on end user computing issues onboarding offboarding on Active Directory Not flexible for 24x7 rotational shifts and not ready to work from office
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Lead Service Desk
2 weeks ago
Hyderabad, Telangana, India OSI Digital Full timeServiceDesk - Location Hyderabad INDIA Job Title Lead - ServiceDesk Account Admin Experience 10 - 12 Years OSI Digital is looking for service desk associate lead engineers having technical and operational skills in service desk management to support systems operational excellence while focusing on business user experience This position will have an...
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Supervisor Service Desk
2 weeks ago
Hyderabad, Telangana, India Diebold Nixdorf Full timeJob Category Service Operations Expect more Connect more Be more at Diebold Nixdorf Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world Join us in connecting people to commerce in this vital rewarding role Provides leadership and oversight to the Service...
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Service Desk L1
1 week ago
Hyderabad, Telangana, , India Base8 Inc Full time ₹ 2,00,000 - ₹ 6,00,000 per yearPosition: Service Desk Engineer L1Shift: Night (PST)Job Location: Hyderabad (WFO)Who We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern,...
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Service Desk Technician L1
2 weeks ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...
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Service Desk L1 Technician
2 weeks ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance based culture and for...
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Hyderabad, Telangana, India NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
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Service Desk Analyst L2
2 weeks ago
Hyderabad, Telangana, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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L1 Service Desk Technician
5 days ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...
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Manager, It Service Desk
3 weeks ago
Hyderabad, India Whatjobs IN C2 Full timePosition Summary The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk. This role oversees all Service Desk Supervisors and frontline staff across multiple pods, ensuring high-quality, scalable, and user-centric support. The Manager plays a key role in transforming the Service...
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Managed Services Client Service Desk Agent
5 days ago
Hyderabad, Telangana, India NTT DATA Full time**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...
