Service Desk Analyst L2
4 days ago
We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Press Tab to Move to Skip to Content Link Search Jobs Apply now Start Please wait Job Title Service Desk Analyst L2 Req Id 107089 City Hyderabad State Province Telangana Posting Start Date 10 29 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wiproa s Service Desk objectives Do Be responsible for primary user support and customer service Respond to queries from all calls portal emails chats from the client Become familiar with each client and their respective applications processes Learn fundamental operations of commonly-used software hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT SLA hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback suggestions escalations by customers to the appropriate internal team Identify and suggest improvements on processes procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills TIS Service Desk Experience 1-3 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another Functional Cookies These cookies provide a better customer experience on this site such as by remembering your login details optimizing video performance or providing us with information about how our site is used You may freely choose to accept or decline these cookies at any time Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies Show More Details Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile upload videos watch like and comment on videos Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos
-
L2 Service Desk Engineer
10 hours ago
Hyderabad, India EvonSys Full timeL2 Service Desk Engineer – Automation & Intelligent OperationsKey ResponsibilitiesAct as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents.Design and manage automation workflows using Power...
-
▷ [Urgent] L2 Service Desk Engineer
12 hours ago
Hyderabad, India EvonSys Full timeL2 Service Desk Engineer – Automation & Intelligent Operations Key Responsibilities - Act as the L2 escalation point for all Service Desk incidents, requests, and problem management activities. - Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents. - Design and manage automation workflows using...
-
Service Desk Engineer
2 weeks ago
Hyderabad, Telangana, India OSI Digital Full timeJob Title Service Desk Engineer Experience 3-6 Years Location Hyderabad India OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems operational excellence while focusing on business user experience This position will have an opportunity to grow to the next level as Lead...
-
Service Desk Analyst
3 days ago
Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the JobThe Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams....
-
Service Desk Technician L2
1 week ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...
-
Service Desk Analyst
2 weeks ago
Hyderabad, India Teamware Solutions Full timeJob Description Job Summary: The Service Desk Analyst is the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt support, troubleshooting issues, and ensuring incidents and service requests are resolved efficiently to minimize disruption to business operations. Key Responsibilities: - Provide...
-
Service Desk Budget
6 days ago
HITEC City, Hyderabad, Telangana, India gigaopsglobal Full time**Service Desk Analyst - L1** - IT Service Desk experience 0-5yrs - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.) - Understanding of Windows 7 & 10 operating system - Assisting with configuring/troubleshooting of Software and Hardware - Experience working with ServiceNow to log, track, close tickets - Excellent...
-
Senior Service Desk Analyst
2 weeks ago
Hyderabad, Telangana, India IntouchCX Full time ₹ 5,00,000 - ₹ 8,00,000 per yearAbout the JobAs a Senior Service Desk Analyst, you will play a key role in providing advanced technical support to end-users, ensuring the smooth operation of IT systems, and contributing to the overall efficiency of the organization. Leveraging the expertise, you will troubleshoot complex issues, mentor junior team members, and collaborate with...
-
Engineer - Service Desk (High Salary)
1 week ago
Hyderabad, India MANN+HUMMEL Full timeJob Description Role Summary Job Description We are looking for a proactive and customer-focused Service Desk Analyst with 25 years of experience in IT support and incident management. The role involves handling end-user issues, adhering to ITIL processes, and ensuring timely incident resolution to maintain high service quality and customer satisfaction....
-
Service Desk Engineer
3 days ago
Hyderabad, Telangana, India Mobilution It Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole OverviewJoin our IT Service Desk to support end users over voice, email, and chat for an international (UK) client. You will log and resolve tickets in ServiceNow, provide remote troubleshooting, and ensure clear, professional communication across 24x7 rotational shifts from office. Strong English and stakeholder handling are essential.Required...