Engineer - Service Desk (High Salary)
1 day ago
Job Description Role Summary Job Description We are looking for a proactive and customer-focused Service Desk Analyst with 25 years of experience in IT support and incident management. The role involves handling end-user issues, adhering to ITIL processes, and ensuring timely incident resolution to maintain high service quality and customer satisfaction. Main Tasks - Act as the first point of contact for all IT-related incidents and service requests via phone, chat, or ticketing system. - Log, categorize, and prioritize incidents based on impact and urgency in ServiceNow (or other ITSM tools). - Troubleshoot and resolve hardware, software, and network issues within agreed SLAs. - Escalate unresolved incidents to the appropriate L2/L3 teams, ensuring proper handover and documentation. - Follow ITIL-based Incident Management and Request Fulfillment processes. - Provide end-user support for standard applications, systems access, and password resets. - Maintain detailed and accurate ticket documentation and work logs. - Contribute to the Knowledge Base by creating and updating procedural guides and FAQs. - Participate in incident reviews and continuous improvement initiatives. - Ensure high customer satisfaction through effective communication and timely updates. Your Profile - Bachelor's degree in IT, Computer Science, or related field. - 25 years of experience in IT Service Desk or technical support. - Strong understanding of ITIL processes, especially Incident Management. - Hands-on experience with ServiceNow, Remedy, or similar ITSM tools. - Excellent troubleshooting skills for Windows, O365, VPN, and basic networking. - Strong written and verbal communication skills. - Ability to work in a fast-paced, global support environment. - ITIL v3/v4 Foundation certification preferred.
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Service desk manager
4 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
4 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
4 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
4 weeks ago
India Telelink Business Systems Full timeCompany Description Telelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Manager
4 weeks ago
India Telelink Business Systems Full timeCompany DescriptionTelelink Business Systems is a telecommunications and IT solutions provider based in Adelaide, South Australia. Established in 1985, we specialize in communications solutions like cloud telephony, SIP trunking, and AI-driven software for business communication. We also offer healthcare technologies including nurse call systems, fall...
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Service Desk Coordinator
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Bengaluru, India Power Bridge Full timeJob Description The Service Desk Coordinator will be responsible for handling incoming service requests, managing ticket lifecycle through Zoho Desk, coordinating schedules between customers and engineers, and ensuring timely service delivery. This role requires strong coordination, documentation, and communication skills to ensure compliance with processes...
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India Parrot CTFs Full timeJob Description Company Description Parrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active...
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Hyderabad, India Whatjobs IN C2 Full timePosition Summary The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk. This role oversees all Service Desk Supervisors and frontline staff across multiple pods, ensuring high-quality, scalable, and user-centric support. The Manager plays a key role in transforming the Service...
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Service Desk Engineer
4 weeks ago
Pune, Maharashtra, India, Maharashtra Insiza Technologies Pvt Ltd Full timeJob Title: Service Desk Engineer Location: Pune, IndiaJob Type: Full-timeKey Responsibilities:Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing systems.Provide basic troubleshooting for hardware, software, network, and application issues.Accurately log all service requests, incidents, and...
