Engineer - Service Desk (High Salary)
3 weeks ago
Job Description Role Summary Job Description We are looking for a proactive and customer-focused Service Desk Analyst with 25 years of experience in IT support and incident management. The role involves handling end-user issues, adhering to ITIL processes, and ensuring timely incident resolution to maintain high service quality and customer satisfaction. Main Tasks - Act as the first point of contact for all IT-related incidents and service requests via phone, chat, or ticketing system. - Log, categorize, and prioritize incidents based on impact and urgency in ServiceNow (or other ITSM tools). - Troubleshoot and resolve hardware, software, and network issues within agreed SLAs. - Escalate unresolved incidents to the appropriate L2/L3 teams, ensuring proper handover and documentation. - Follow ITIL-based Incident Management and Request Fulfillment processes. - Provide end-user support for standard applications, systems access, and password resets. - Maintain detailed and accurate ticket documentation and work logs. - Contribute to the Knowledge Base by creating and updating procedural guides and FAQs. - Participate in incident reviews and continuous improvement initiatives. - Ensure high customer satisfaction through effective communication and timely updates. Your Profile - Bachelor's degree in IT, Computer Science, or related field. - 25 years of experience in IT Service Desk or technical support. - Strong understanding of ITIL processes, especially Incident Management. - Hands-on experience with ServiceNow, Remedy, or similar ITSM tools. - Excellent troubleshooting skills for Windows, O365, VPN, and basic networking. - Strong written and verbal communication skills. - Ability to work in a fast-paced, global support environment. - ITIL v3/v4 Foundation certification preferred.
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IT Support Specialist
3 weeks ago
India Mint Service Desk Full timeIT Support Specialist – Mint Service Desk 📍 Remote – Asia Region 🕒 Full-time 🏢 Department: Technical Support / Customer Success About Mint Service Desk Mint Service Desk is an IT Service Management (ITSM) and Customer Support platform helping organizations worldwide manage tickets, assets, and workflows with ease and flexibility. We’re...
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▷ (High Salary) Information Technology Help Desk
4 weeks ago
India Parrot CTFs Full timeJob Description Company Description Parrot CTFs delivers modern cybersecurity training through hands-on learning via an advanced Capture the Flag (CTF) platform, complemented by comprehensive cybersecurity services. The platform features over 150 real-world challenges and vulnerable lab machines, covering specialized tracks such as Web Exploitation, Active...
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AWS Service Desk Engineer
1 week ago
india Jobgether Full timeThis position is posted by Jobgether on behalf of a partner company. We are currently looking for an AWS Service Desk Engineer in India.We are seeking a skilled AWS Service Desk Engineer to provide expert support for cloud infrastructure in a fast-paced, 24x7 environment. In this role, you will manage incidents, troubleshoot technical issues, and ensure the...
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Manager, It Service Desk
4 weeks ago
Hyderabad, India Whatjobs IN C2 Full timePosition Summary The IT Service Desk Manager is responsible for the full ownership and operational leadership of the firm’s 24x7 global Service Desk. This role oversees all Service Desk Supervisors and frontline staff across multiple pods, ensuring high-quality, scalable, and user-centric support. The Manager plays a key role in transforming the Service...
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Hyderabad, India Kvc Consultants Ltd Full timeJob Description Resolve End Users infrastructure issues when they seek help from the IT help desk through various mediums like calls, chat, and Service Requests. Roles and Responsibilities: - Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. -...
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L2 Service Desk Engineer
2 weeks ago
Hyderabad, India EvonSys Full timeL2 Service Desk Engineer – Automation & Intelligent OperationsKey ResponsibilitiesAct as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents.Design and manage automation workflows using Power...
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L2 Service Desk Engineer
7 days ago
Hyderabad, India EvonSys Full timeL2 Service Desk Engineer – Automation & Intelligent OperationsKey ResponsibilitiesAct as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents.Design and manage automation workflows using Power...
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L2 Service Desk Engineer
2 weeks ago
Hyderabad, India EvonSys Full timeL2 Service Desk Engineer – Automation & Intelligent OperationsKey ResponsibilitiesAct as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents.Design and manage automation workflows using Power...
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L2 Service Desk Engineer
2 weeks ago
hyderabad, India EvonSys Full timeL2 Service Desk Engineer – Automation & Intelligent OperationsKey ResponsibilitiesAct as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents.Design and manage automation workflows using Power...
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L2 Service Desk Engineer
1 week ago
Hyderabad, India EvonSys Full timeL2 Service Desk Engineer – Automation & Intelligent OperationsKey ResponsibilitiesAct as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents.Design and manage automation workflows using Power...
