▷ [Urgent] L2 Service Desk Engineer
9 hours ago
L2 Service Desk Engineer – Automation & Intelligent Operations Key Responsibilities - Act as the L2 escalation point for all Service Desk incidents, requests, and problem management activities. - Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents. - Design and manage automation workflows using Power Automate, Logic Apps, Azure DevOps pipelines, and RunDeck. - Develop PowerShell/Python scripts to automate services restarts, user provisioning, configuration checks, and patching. - Integrate Slack automations (ChatOps) and bot-driven alerts for proactive communication and faster resolutions. - Implement and maintain xMatters workflows for automated incident escalation and on-call notifications. - Administer and enhance Zabbix and Grafana dashboards, integrating alerts with automation pipelines for self-remediation. - Support Intune and Azure AD automation for device compliance, policy enforcement, and identity lifecycle management. - Collaborate closely with Salesforce Enterprise Platform and Agentforce 360 teams to streamline ITSM workflows and intelligent automation. - Conduct RCA, document SOPs, and continuously improve the internal knowledge base with reusable playbooks and automation templates. Required Skills & Experience 2–3 years of experience in IT Service Desk / L2 Operations with a strong automation background. Hands-on expertise in: • Automation & Orchestration: Power Automate, Logic Apps, Azure DevOps, RunDeck, Ansible related Automation • Cloud & Endpoint: Microsoft 365, Intune, Azure AD, Exchange Online - Monitoring & Observability: DataDog, Dynatrace and Zabbix • Networking: Cisco Meraki and VPN, firewall, and routing basics • Scripting: PowerShell, Python, REST API integrations • Collaboration & ChatOps: Slack administration and automation • CRM & Platform Integration: Salesforce Enterprise, Agentforce 360 Platform knowledge (added advantage) Soft Skills - Fluent in English, with excellent verbal and written communication. - Strong interpersonal and collaboration skills across distributed global teams. - Ability to perform effectively in a 24×7 high-pressure environment with shifting priorities. - Analytical, process-oriented, and highly proactive in problem-solving. - Strong sense of ownership, accountability, and commitment to continuous improvement. - High emotional intelligence and tact in handling sensitive or high-impact issues. - Strong collaboration and stakeholder management skills. - Curiosity-driven and adaptable to evolving technologies and tools Why Join Us - Be part of a global automation-first operations culture. - Work with next-generation platforms combining ITSM, AIOps, and intelligent automation. - Collaborate with high-impact teams driving digital service transformation. - Gain cross-domain exposure (Cloud, Security, Network, Automation) and continuous growth opportunities.
-
L2 Service Desk Engineer
7 hours ago
Hyderabad, India EvonSys Full timeL2 Service Desk Engineer – Automation & Intelligent OperationsKey ResponsibilitiesAct as the L2 escalation point for all Service Desk incidents, requests, and problem management activities.Provide mentorship and cover support for L1 team members during high workload, shift gaps, or priority incidents.Design and manage automation workflows using Power...
-
Service Desk Engineer
2 weeks ago
Hyderabad, Telangana, India OSI Digital Full timeJob Title Service Desk Engineer Experience 3-6 Years Location Hyderabad India OSI Digital is looking for service desk engineers having technical and operational skills in service desk management to support systems operational excellence while focusing on business user experience This position will have an opportunity to grow to the next level as Lead...
-
Service Desk Engineer
3 days ago
Hyderabad, Telangana, India Mobilution It Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole OverviewJoin our IT Service Desk to support end users over voice, email, and chat for an international (UK) client. You will log and resolve tickets in ServiceNow, provide remote troubleshooting, and ensure clear, professional communication across 24x7 rotational shifts from office. Strong English and stakeholder handling are essential.Required...
-
Service Desk Analyst L2
4 days ago
Hyderabad, Telangana, India Wipro Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
-
Service Desk Technician L2
1 week ago
Hyderabad, Telangana, India Milestone Technologies, Inc. Full time**Company Overview**: Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for...
-
Service Desk Engineer L2/L3
4 days ago
Hyderabad, Telangana, India Base8 Full time ₹ 1,20,000 - ₹ 3,00,000 per yearWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and business...
-
Engineer - Service Desk (High Salary)
1 week ago
Hyderabad, India MANN+HUMMEL Full timeJob Description Role Summary Job Description We are looking for a proactive and customer-focused Service Desk Analyst with 25 years of experience in IT support and incident management. The role involves handling end-user issues, adhering to ITIL processes, and ensuring timely incident resolution to maintain high service quality and customer satisfaction....
-
L2 Support Engineer
3 days ago
Hyderabad, Telangana, India Visionyle Solutions Private Limited Full time ₹ 4,00,000 - ₹ 8,00,000 per yearL2 Support Engineer As an L2 Support Engineer, you will be the first point of contact for clients and end-users, handling incidents, service requests, and alerts while ensuring smooth IT operations. Experience: 2- 4 years Interview Mode: Virtual Notice Period: Immediate - 20 days Share your updated resume now.
-
IT Service Desk
7 days ago
Hyderabad, India Advanced Micro Devices, Inc Full timeOverview: **WHAT YOU DO AT AMD CHANGES EVERYTHING** We care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded....
-
Service Desk Engineer L2/L3
1 day ago
Hyderabad, Telangana, , India Base8 Inc Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWho We Are:Base8 provides technology and business consulting services to companies throughout the US and Canada. We like to work with businesses that are serious about scaling, risk management, and developing mature processes – ones that are looking for a modern, sophisticated, trustworthy, friendly, high-quality (yet still affordable) technology and...