Service Desk Analyst
3 weeks ago
Job Description Job Summary: The Service Desk Analyst is the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt support, troubleshooting issues, and ensuring incidents and service requests are resolved efficiently to minimize disruption to business operations. Key Responsibilities: - Provide first-level technical support to users via phone, email, or ticketing system - Log, track, and manage incidents and service requests using ITSM tools - Troubleshoot hardware, software, network, and application issues - Escalate unresolved problems to the appropriate support teams - Follow standard operating procedures for incident resolution and service request fulfillment - Install, configure, and support desktop applications and operating systems - Assist with user account management, password resets, and access control - Maintain detailed documentation of problems and resolutions - Monitor ticket queues and ensure SLAs are met - Deliver excellent customer service and maintain professionalism in all interactions Required Skills and Qualifications: - Bachelor's degree or diploma in Information Technology or related field - 13 years of experience in a technical support or service desk role - Familiarity with Windows and Mac operating systems - Knowledge of Microsoft Office Suite, email systems, and basic networking concepts - Experience using ITSM tools like ServiceNow, BMC Remedy, or Freshservice - Strong communication, troubleshooting, and interpersonal skills Preferred Qualifications: - ITIL Foundation certification - Experience with remote support tools and Active Directory - Familiarity with incident, problem, and change management processes - Exposure to mobile device management and VPN configuration - Understanding of enterprise security and access policies
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Service Desk Analyst
1 week ago
Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the JobThe Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams....
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Service Desk Analyst 1
1 week ago
Hyderabad, Telangana, India Newbie Soft Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDear All,We are hiring for one of our client for the Service Desk analyst role.Location : Hyderabad, Financial District, Nanakramkuda.Responsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve technical issues...
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Service Desk Analyst II
2 weeks ago
Hyderabad, India Phenom Full timeJob Description Job Requirements Job Requirements Phenom Intro Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and...
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Service Desk Analyst II
2 weeks ago
Hyderabad, Telangana, India Phenompeople Private Limited Full time ₹ 12,00,000 - ₹ 24,00,000 per yearPosition Overview : The Service Desk Analyst Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests. The role requires strong troubleshooting skills, knowledge of cross-platform operating systems...
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Service Desk Budget
2 weeks ago
HITEC City, Hyderabad, Telangana, India gigaopsglobal Full time**Service Desk Analyst - L1** - IT Service Desk experience 0-5yrs - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.) - Understanding of Windows 7 & 10 operating system - Assisting with configuring/troubleshooting of Software and Hardware - Experience working with ServiceNow to log, track, close tickets - Excellent...
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Service Desk Analyst
2 days ago
hyderabad, India Kiash Solutions LLP Full timeExp- 2+ YearsLocation- Hyderabad (WFO)Shift- 27*7 including Night shiftsMandatory experience-- in Call, Email and Chat service desk support, ticketing system (ServiceNow).Job Description:-Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM...
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It Service Desk Analyst
2 weeks ago
Bengaluru, Chennai, Hyderabad, India ti Steps Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole Overview:As an IT Service Desk Analyst, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks. You will troubleshoot problems, escalate issues when necessary, and ensure end-user satisfaction with IT services.Key Responsibilities:End-User SupportRespond to user...
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Service Desk Analyst II
4 weeks ago
Hyderabad, India Phenom Full timePosition Overview :The Service Desk Analyst Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests.The role requires strong troubleshooting skills, knowledge of cross-platform operating systems (Windows,...
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Team Lead- Service Desk
3 weeks ago
Hyderabad, India Ghrs Training Full timeJob Description Team Leadership & Management: - Supervise, motivate, and mentor a team of Service Desk Analysts, fostering a positive and productive work environment. - Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to team members. - Monitor team schedules, adherence, and shift rotations to ensure adequate...
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Hyderabad, India Ghrs Training Full timeJob Description Ghrs Training is seeking a dedicated and experienced Quality Analyst to join our Service Desk team. This role is crucial for ensuring the highest standards of technical support delivered through our international voice process. Key Responsibilities: - Conduct comprehensive quality monitoring and evaluation of technical support interactions on...
