Service Desk Analyst

About the JobThe Service Desk Analyst will be responsible for delivering advanced technical support to end users at IntouchCX. The primary focus will be to resolve complex technical issues remotely, ensuring timely and effective solutions. The role will collaborate closely with Tier 1 support and escalate issues as necessary to higher-level support teams....

Job Description Job Summary: The Service Desk Analyst is the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt support, troubleshooting issues, and ensuring incidents and service requests are resolved efficiently to minimize disruption to business operations. Key Responsibilities: - Provide...

Dear All,We are hiring for one of our client for the Service Desk analyst role.Location : Hyderabad, Financial District, Nanakramkuda.Responsibilities:Act as the first point of contact for users reporting IT issues or requesting services.Log, categorize, and prioritize incidents and service requests in the ITSM tools.Troubleshoot and resolve technical issues...

Job Description Job Requirements Job Requirements Phenom Intro Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and...

Position Overview : The Service Desk Analyst Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests. The role requires strong troubleshooting skills, knowledge of cross-platform operating systems...

**Service Desk Analyst - L1** - IT Service Desk experience 0-5yrs - Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.) - Understanding of Windows 7 & 10 operating system - Assisting with configuring/troubleshooting of Software and Hardware - Experience working with ServiceNow to log, track, close tickets - Excellent...

Role Overview:As an IT Service Desk Analyst, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and networks. You will troubleshoot problems, escalate issues when necessary, and ensure end-user satisfaction with IT services.Key Responsibilities:End-User SupportRespond to user...

Position Overview :The Service Desk Analyst Level 2 is responsible for providing advanced technical support across multiple platforms, acting as an escalation point for Level 1 analysts, and ensuring timely resolution of incidents and service requests.The role requires strong troubleshooting skills, knowledge of cross-platform operating systems (Windows,...

Job Description Team Leadership & Management: - Supervise, motivate, and mentor a team of Service Desk Analysts, fostering a positive and productive work environment. - Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback to team members. - Monitor team schedules, adherence, and shift rotations to ensure adequate...

Job Description Ghrs Training is seeking a dedicated and experienced Quality Analyst to join our Service Desk team. This role is crucial for ensuring the highest standards of technical support delivered through our international voice process. Key Responsibilities: - Conduct comprehensive quality monitoring and evaluation of technical support interactions on...