Service Desk Budget

3 days ago


HITEC City Hyderabad Telangana, India gigaopsglobal Full time

**Service Desk Analyst - L1**
- IT Service Desk experience 0-5yrs
- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)
- Understanding of Windows 7 & 10 operating system
- Assisting with configuring/troubleshooting of Software and Hardware
- Experience working with ServiceNow to log, track, close tickets
- Excellent telephone etiquettes and customer service
- Excellent troubleshooting skills
- Knowledge of Microsoft based operating systems with emphasis on Windows X
- Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation, Windows laptop & Mac books, Desktop, Multi-functional devices (MFD), Mobile & Tablets)
- Experience with using and troubleshooting Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
- Basic understanding of PC hardware set-up and configuration.
- Should have good understanding of infrastructure management processes; Understanding of ITIL framework is needed.
- Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
- Willingness to work in 9 x 5 support environment including working on Weekends and Holidays.
- Excellent time management skills and ability to work under pressure

Continuous commitment to professional development

**Tower Description**
**- The Service Desk Analyst will be responsible for Service ticket creation / assignment/ Categorization / prioritization/ escalation/ tracking/ closure and feedback as per defined SLA in the SOW meeting FCR**

*
**- The Service Desk Analyst should follow KEDBs, Wikis for resolving technical issues and follow the defined processes (SOPs/SOWs) while attempting to resolve the incidents**

Pay: ₹250,000.00 - ₹300,000.00 per year

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Shift:

- Day shift
- Evening shift
- Fixed shift

Work Days:

- Monday to Friday

Work Location: In person


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