Team Coach

2 weeks ago

Mumbai, India Porter Full time

Department
- Call Center - Houseshifting
- Job posted on
- Oct 11, 2021
- Employment type
- Permanent
- Experience range
- 1 year - 5 years

**Company Overview**:
At Porter, we are passionate about improving productivity. We want to help businesses, large and small, optimize their last-mile operations and empower them to unleash the growth of their core functions. Last mile delivery logistics is one of the biggest and fastest growing sectors of the economy with a market cap upwards of 50 billion USD and a growth rate exceeding 15% CAGR.

Porter is the fastest growing leader in this sector with Pan India presence with operations in multiple cities, a fleet size exceeding 1L registered and 30k active driver partners and a customer base with 3.5M being monthly active. Our industry-best technology platform has raised over 50 million USD from investors including Sequoia Capital, Kae Capital, Mahindra group and LGT Aspada.

We are addressing a massive problem and going after a huge market. We’re trying to create a household name in transportation and our ambition is to disrupt all facets of last mile logistics including warehousing and LTL transportation. At Porter, we’re here to do the best work of our lives.

If you want to do the same and love the challenges and opportunities of a fast paced work environment, then we believe Porter is the right place for you.

**Company URL**

**Role and Responsibilities**:
Should monitor the team members' activities on quality and discipline factors.- Should educate and brief the agents about process updates.- Identifying operational opportunities and suggest possible improvements.- Should be ready to engage themselves in multitasking.- Answering agent questions regarding best practices or difficult calls.- Working with other supervisors and management team members to support agents- And maximize customer satisfaction.

**Skills required**:
Exceptional verbal and written communication skills.- Strong understanding of company products, policies, and services.- Ability to coach, train, and motivate employees and evaluate their performance.

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